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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My experience with the website was pretty good. All my items arrived on item. When I approached them to replace a phone cover, customer service were very supportive.
Broeken stof is anders dan verwacht. Had twee verschillend broeken besteld. Heb 2 dezelfde broeken aangekregen. Waren niet dezelfde broeken als op foto. 79€ kan beter niet. Polo's dat ik besteld heb te klein. Als je large hebt best xl nemen. Ik hoop dat je iets met deze informatie bent. Grtn
I got the wrong order. I have sent 3 emails to customer service and got no reply. I am very disappointed with the service as I have bought goods there before and had no problem.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
May i know the email that you sent to contact customer service? Besides, could you elaborate what "wrong order" you met? Rest assured that i will assist you to solve it.
Waiting for your kind response. You can also reply me in the ticket 27104167.
Sincerely,
Chloe
Customer Service
The shoes are perfect, the number is my usual size, everything corresponds to the description; even the shipment respected the delivery times.
A vérifier si la mesure est bonne!
L'aspect est top
The quality of this product is not a joke, it is an insult. I would use those shirts as a rug to clean the tires of my car.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.We are regret that our productions don't meet your expectation.
For your issue I have created ticket# 27095943, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
The WORST online shopping experience EVER. Not only is the quality of the products I ordered(1x dog "winter" coat and 2x "winter vests"), their website wouldn't allow me to create 3 separate returns or one combined return. Then, because I had to open the packaging to fit the "coats"(they were of such flimsy material one could hardly call them coats unless one lived in the Sahara), I was required to take photos of how the item was fitting on my dog--REALLY? Despite the fact that I used THEIR sizing chart to order the "correct" size. And forget about talking to a real person, Nope! Their customer service is deplorable; NEVER AGAIN! What waste of $77.43 which I'll never get back due to their poor, inept "service". I will for sure only shop Chewy's (or other US supplier) from now on
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We do not prevent you from submitting a return request in our system. To aviod misunderstanding, we combine your tickets for different products together and cancel the duplicate ticket.
For your issue I have created ticket# 27095887, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Problems with the application.
I ordered from Google so it was not using all my rights.
Las prendas se ajustan a las especificaciones del producto de la web. Las tallas no se ajustan a lo descrito, en la mayoría de los casos es preferible pedir la talla real usada y no seguir la guía de tallas.
Estoy muy contenta por que los pedidos llegan a tiempo y completos, no tuve problemas como en otras plataformas que perdí mi dinero,
Gracias por el excelente servicio
The main thing on the order was a brown wig with short hair and bangs. I was really looking forward to it, because it was supposed to cover up my hair loss. But I received the package with a totally different wig. It had long blond hair and no bangs. It doesn't suit me at all. And here I am with no hair and no wig. It's a disappointment. I had to go to the nearest store and buy a new wig for 250 euros. The cheapest one in the local store And it's a fake wig, short. And I was counting on spending that money on therapy. I will never order anything from this site again.
Sehr schöne ware und schneller versand. Was will man mehr.
...
Everything was quickly delivered to Latvia. The packaging is excellent. The goods are the same as advertised. Thank you and good luck!
Yo compre por un valor de 1kg de carne y en argentina termine pagando, por todos los impuestos 120 dolares o sea, lo que cobra un jubilado. Desde Argentina no se puede comprar nada.el resto todo impecable. Todo bien
I have Order the first Time by LightInTheBox. And I`m absolut fill with enthusiasm, the Service, the Payment and at last the Choice of Products where absolut gigantic.
I love to Shop at LIGHTINTHEBOX because of the quality, Large Choice, extremely attractive prices and perfect delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Beste klant,
Dit is Chloe, supervisor van de klantenservice, Lightinthebox.
Voor uw probleem heb ik ticket# 27104300 aangemaakt, Wilt u alstublieft inloggen op uw litb account en antwoorden wanneer u vrij bent?
Met vriendelijke groet
Klantenservice