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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Yo compre por un valor de 1kg de carne y en argentina termine pagando, por todos los impuestos 120 dolares o sea, lo que cobra un jubilado. Desde Argentina no se puede comprar nada.el resto todo impecable. Todo bien
I have Order the first Time by LightInTheBox. And I`m absolut fill with enthusiasm, the Service, the Payment and at last the Choice of Products where absolut gigantic.
I love to Shop at LIGHTINTHEBOX because of the quality, Large Choice, extremely attractive prices and perfect delivery.
The support to solve the issue was very good. The involved service technician was very kind and always focused to find best solution for me (client).
Thank you very much.
BUENA COMPRA CALIDAD-PRECIO, ENVIO DENTRO DE LA PREVISION DE ENTREGA.
LA ROPA COINCIDE CON LA TALLA SOLICITADA
Arrivé dans les temps + très bon état merci
Puisqu'il faut combler pour 50 caractère désolée je ne sais pas quoi ajouter de plus, c'était très bien je n'ai rien d'autre à dire
Kom meget hurtig, men forventningen var ikke lige som forventet ud fra billedet
Great products, received them exactly as shown.
Materials are good quality.
Me gustaría mejor comunicación con ustedes, me entero tarde del numero para hacer él aviso de compra y la entrada al país del paquete, tuve problemas con este envío, me quedan dos todavía, hay uno que dice recibido En la pagina pero no lo recibí hice Solo él aviso de compra y él otro esta recién marcha no hay numero todavia
I ordered some shirts from LITB and when they arrived they looked nothing like the photos. The pattern was blurry and faded... it looked like someone printed an out of focus iron on with their home printer.
I contacted them to express my dissatisfaction. I was told that I would have to pay for return shipping to CHINA before they would consider refunding my money. Why is it my responsibility to pay to return your garbage. They know this costs the consumer more than the price of the product so this is how they rip you off. Send garbage, then make it impossible to get a refund. I have contacted the BBB... these jerks need to be out of business.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27088649, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Absolutely keep well away from this firm. I have tried and tried to return an order which was unsuitable for me and I have been given a real run around.
This company is very unfair when it comes to trying to return goods for a credit.
According to our customer trade here in NZ we should be able to return goods which are not fit for purpose. They want photos of why, you provide those than it's something else again
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27088462, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
This is a gamble if you happy and it works. But I order 2 sizes bigger as I knew the were going to be smaller then they say. Still two sizes to small. Cost of shipping back return is at least half of what you will have pay for you clothing. Future credit is only 10% (taking a second chance is just going to lose you more money. Buy somewhere else's.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. We wonder if you check the size chart before the purchase? If you do so, could you do me a favor to take a photo of the dress with a tape? I will compare it with our size chart. Rest assured that once the size problem is confimed which is caused by us, we will take full responsibility arranging a refund or exchange for you.
Waiting for your kind response. You can also reply me in the ticket 27082340.
Sincerely,
Customer Service
This site is garbage. The dresses are not the same as advertised! Fast shipping but I was thoroughly disappointed in what I received. SCAM site buy at your own risk…straight in the garbage it goes
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27082264, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Received item later than indicated. Due to this can't use item, terrible return policy, I have to ship to China at my cost. Will never order from this company again! Will be sure to share this with as many people as I can.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
Please understand that our delivery time consists of shipping time and processing time. You may misunderstand it.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
This is the worst company I ever dealt with, because the clothes are cheap and doesn't look like the picture. I will be reporting them to the FTC and the CFPB. 0 rating.
Dear Eddie,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We are sorry that our products don't meet your expectation. We sincerely apologize for the inconvenienve caused to you.
I notice that you have agreed to accept 30% refund of product value. Is there anything else that I can help you to revise?
Waiting for your kind response.
Sincerely,
Customer Service
This sit is a SCAM. If the item does not fit you can't return it no matter what. Don't order from this site.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
Please be noted that made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.We invite you to look on the product page, the ''made to measure'' logo is indicated directly below the 'add-to-cart' button, for your reference please click on the link below: http://litb.cc/l/tpRF
From previous communications, i notice that you said "The dresses are to large and don't fit.". We wonder if you check the size chart before the purchase? If you do so, could you do me a favor to take a photo of measurements? So that i can compare with our size chart. Rest assured that we will take full responsibility.
Waiting for your kind response. You can also reply me in the 27082125.
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We are regret that our prodcuts don't meet your expectation.
For your issue I have created ticket# 27095779, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service