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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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They send faulty goods then make you jump through hoops for nothing. Contact paypal and complain. Not good enough
We measured the size of the waste and no matter what you buy, they are all the same size and made for a malnourished Chinese teenager. My fiancée is 28 or 29 inch waist, 100lbs lighter than me and they barely fit her.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27167602, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Hacer los pedidos es muy fácil y la entrega para mi fue rápida y cumplida, además de que la calidad del producto recibido es muy buena
I ordered an item 20 days before I needed it for an event, but it was still processing after 18 days. I cancelled the order without any problems and was given a full refund. I may order from Light in the Box again in the future, but not if I need the item within the same month.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. If the product is still being processed and has not been shipped, we can accept the customer's request for a refund without reason. However, please note that some " made-to-order" prodcuts are excluded. I also noticed that we have given you a full refund, can you help us to check your account later?
Look forward to your message.
Sincerely,
Customer service
Merci pour votre lampe. Je suis content et j'ai découvert qu'elle a deux forces d'éclairage. Je vais l'essayer aujourd'hui.
Eine Bluse wurde storniert, wo bleibt dann die Rück Vergütung von 19,80 SFr?
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
What do you "19.80 SFr" refer to? In order 59326034, we can't find any blouse you mentioned, coould you check your account and give me the correct order number so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
L'article commandé correspond bien à la photo sur le site robe à ma taille parfait
The delivery of my ordered goods was quick enough. The quality of the goods was mainly low. The cheaper the price the lower the quality to expect, according to what I received.
Rychlé dodání, vše v pořádku, velikost sedí...
De kleuren van de jurk zijn erg blauw had meer paars verwacht wil terugsturen
It's a great website where you can find very nice clothes. I bought about a week ago a sleeve shirt and it fits me very well as I expected, definitely I'm gonna keep buying on LightInTheBox.com
Ik ben tevreden over mijne aankopen, mooi materiaal, groot keuze, goed prijzen.
Good and fast delivery, good product. I would recommend
I'm very satisfied with my experience. Everything arrived on time and in perfect condition. I will continue to order from this company.
Fast shipping... The item Is very good made. I Am 100 percent satisfied
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kenneth,
This is Chloe, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Customer Service Lightinthebox