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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Super schönes Kleid, Qualität und Preis-Leistungsverhältnis sind top.
First of all I could not find any way to actually send a message directly to this company but mostly I'm disappointed in these companies that will take your order and not even for fill it for a full week I think if a company can't turn around and order and ship it within a reasonable period of time they shouldn't be selling online it's a disservice
I ordered some dresses for 10.20 and 13.00 and i got a total of 9 dresses for 140 and that is with shipping! I noticed my usps was acting up so i couldnt follow my packge correctly and messaged customer serice! Soraia was awesome she contacted the shipping company which gave her the update and she let me know really fast! Super amazing and glad i had the chance to purchase from this company. It will be happening a lot thanks to their amazing prices!
They charge you more than the product value for shipping
My jacket was 45$ but it was small in size
I send it back
Shipping charge was 55$
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
And i noticed that my colleage has helped you to sovle the problem, could you help us to check your accout later?
Feel free to contact us if you have any further inquiries.
Sincerely,
Chloe
Customer Service
I ordered a coat and chose the size based on the sizing chart on the website. The coat arrived quickly but was at least 2 sizes too small so wanted to return it. The cost to return the coat to China from Canada was $30+ meaning I'd recoup less than 50% of the purchase price. The other option was to keep it and get a 20% credit, which I chose to do but the credit is not applied to the card I used to purchase the coat instead it is applied as a credit to their store and then I have to go through another process to transfer the credit from them back to my card. Ridiculous to say the least. I will certainly never buy anything from them ever again and shame on me for not reading thevreturn policy more thoroughly before ordering.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27185353 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Perfect transaction as always. Excellent support. Fast delivery. Very pleased.
Un "dos piezas" de bonito diseño. Cómodo y elegante para estar en casa...
Sugerencia: si el tejido fuera un poco mas denso, serÃa super-perfecto. Es un modelo muy bonito. Con un collar largo: excepcional...
I ordered a couple of T-shirts from this site. One arrived and the printing on it is so blurry I thought I needed to get my eyeglass prescription updated. No customer service contact, no phone number, and their chat line just stopped responding. 40 minutes and nothing. Do not buy from this company and spread the word that they are slimeballs.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27168271for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I have been using LightInTheBox for about two years now and I have to say that I have never been disappointed. Their customer service is on top. I had a package delivered but I wasn't home and it has been returned to the shipper. I explained the situation to customer service and, although it wasn't in their policy, Amira Mostafa, got out of her way to help resolve my problem and made sure that the package would be re-shipped to me, with 0 costs added. I am so grateful for her and for her help! Thank you, again!
They send faulty goods then make you jump through hoops for nothing. Contact paypal and complain. Not good enough
Dear Kenneth,
This is Chloe, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Customer Service Lightinthebox
We measured the size of the waste and no matter what you buy, they are all the same size and made for a malnourished Chinese teenager. My fiancée is 28 or 29 inch waist, 100lbs lighter than me and they barely fit her.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27167602, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Hacer los pedidos es muy fácil y la entrega para mi fue rápida y cumplida, además de que la calidad del producto recibido es muy buena
I ordered an item 20 days before I needed it for an event, but it was still processing after 18 days. I cancelled the order without any problems and was given a full refund. I may order from Light in the Box again in the future, but not if I need the item within the same month.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. If the product is still being processed and has not been shipped, we can accept the customer's request for a refund without reason. However, please note that some " made-to-order" prodcuts are excluded. I also noticed that we have given you a full refund, can you help us to check your account later?
Look forward to your message.
Sincerely,
Customer service
Merci pour votre lampe. Je suis content et j'ai découvert qu'elle a deux forces d'éclairage. Je vais l'essayer aujourd'hui.
Eine Bluse wurde storniert, wo bleibt dann die Rück Vergütung von 19,80 SFr?
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
What do you "19.80 SFr" refer to? In order 59326034, we can't find any blouse you mentioned, coould you check your account and give me the correct order number so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
L'article commandé correspond bien à la photo sur le site robe à ma taille parfait
The delivery of my ordered goods was quick enough. The quality of the goods was mainly low. The cheaper the price the lower the quality to expect, according to what I received.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chck,
. Please kindly notice that we source worldwide so our suppliers are scattered worldwide. If the product is not in stock, we need to transfer prodcuts from the third supplier. It takes some time to transfer products. We sincerely apologzie for the inconvenience caused to you. I've created a ticket# 27194464, could you login your account and review it. Waiting your kind reponse.
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to service level.
There are various ways to reach us. You can contact us through website
Sincerely,
Chloe
Customer Service