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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This was absolutely the ugliest dress I have ever seen in my life! Came MONTHS after the event I ordered it for- reused a refund- wanted to give me in store credit
I bought a couple of items and used the size chart to base the correct size to order. Nothing fit! You have to enter your return for a ticket, of which there is no label for your return. All returns must be shipped to their warehouse in Asia which cost $30-$80 via ground. The shipping cost more than the items themself. Then, there is an offer for a 50% coupon of your shipping to purchase another item. All return requests must be authorized by their customer service team before shipping to the return address. They send you an email, of which you must reply within 24hrs or they close your ticket and you have to start all over again. Definintely not worth the hassle. Stay away from ordering their products.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Sorry to hear what happened to you.
For your issue I have created ticket# 27211417, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Items look nothing like the descriptions or photos. Quality of products are cheap. Fabric very thin/cheap. Times are hard now for consumers and this company is misleading consumers to make money. STAY AWAY! Purchase from more reliable businesses.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27211392for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Rispetto a quello che si vede è un po' più leggero
Molto bella... misura esatta... magnifica. Bellissima, originale.
Sunt foarte mulțumită de produse cumpărate de la voi.nota 10
Muy buena tela y a mi novio le quedo muy bien. Le gustó, definitivamente volveríamos a comprar
I was satisfied with the product as well as service, Thank you.
" in my order i known one difference. Im order Red stones line for the air line, in the shop says its 10pcs, but i got only 2pcs. Im really sad for this. Anything else is good."
The product I am not satisfied with came broken. Suspecting it was sent as a defective product because we didn't find proof of broken pieces in the package. At first I was furious about it and wanted to give 2 stars, however customer service saved it. And the rest of the products in the order was quite all right, especially the sweater and the tapestry with Halloween theme was surprisingly good. Shipment speed was fast and arrived early, which made me happy. To be fair, I will give 4 stars. Hope this site will improve and ensure that something similar won't happen in the future.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. We are committed to offering long-lasting prodcuts of good quality. There could be a misunderstanding that all prodcuts should pass quality check before shipping. But perhpas there are many uncertainties during international shipping.
I have created ticket # 27202782 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Très bon achat. Bonne qualité. Je recommande cette commande aux personnes intéressées
Unfortunately there were inappropriate and incorrect things. I opened a refund request and did not receive a reply
Ich habe das erste mal auf dieser Seite bestellt bin zufrieden nur bei den Größen angaben der Kleidung ist das unterschiedlich sie fallen nicht gleich aus eine 4xxl oder 5xl ist oft kleiner alsgedacht bei Oberteilen das ist schade
אוהבת להזמין דרך האתר. מחירים נוחים מאד וגם המוצרים איכותיים
I want to replace the shaver I ordered, it is not working
The dress I ordered fits me perfectly. I used the sizes offered in the site, and they proved to be correct. And the dress is as beautiful as it appeared in the photo.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service