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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The coat was beautiful but unfortunately too small. The trousers fit perfectly
Pruikje lijkt heel echt op zicht, maar voelt wel synthetisch aan... doch heel goede score wat prijs kwaliteit betrefd.
The experience was good, but I would prefer to wait for the results of greater orders.
Primo acquisto, sono soddisfatta del prodotto e della spedizione.
The times provided at time of ordering changed drastically and I no longer needed the product (hats for a wedding) as the new delivery date was a week past the wedding! I was advised that to get a refund I had to take delivery then return. Then apparently I was contacted by a customs officer to make arrangements for pick up and payment or my parcel will be destroyed. Enough already I contacted Light in the Box and advised them to deal with their problems and requested my refund. Nothing yet! I will never deal with this company again and will advise others not to order from them.
Pour une 1ere commande bonne réception du colis et satisfaite. A voir par la su
ONLY THING THAT WAS BAD IS THAT I DIDNT GET INFORMED ABOUT WHAT LOCAL POST OFFICE SHOULD I CALL THROUGH THE 17TRACK SITE. I THINK IT WAS BECAUSE I LIVE IN GREECE AND MY CELLPHONE NUMBER DIDNT REGISTER
De blouse was mooi, precies als beschreven, ook de kleuren. Erg mooi
Llego a tiempo para las fiestas navideñas muy buen producto
The products were what I expected, the delivery time was longer than I understood at the time of ordering, but the package still came intact and I had the products I ordered.
Manteau un peu trop grand, mais très belle qualité.
The order came within 2 weeks, just in time for Halloween, the contents being for Halloween that was very nice. Everything as described, and nothing to complain about.
I received my product under 2 weeks, shipping to portugal I understand the situation takes awhile according to the description, just need to be patience.
I did find a slight difference between the product and the image that displayed on the site, just need to be aware for small details on the images that display on the site and the product you purchase. For example I ordered a wig that was half black and half blue that shown on the site, but I have received a wig that entirely blue with small amount of black.
But I didn't bother to enquiry the situation because I kinda like it almost full blue, and if I do decide to add black in the future I will just have to tint it.
All was fast, two peace of pupy clothes (jumper and dress) are same mesurement and quallity as described so they pass my pupy chihuauha well.
My experience is also very positive because I could pay by Paypal and curier deliver the goods by my door.
I bought a 3D t-shirt it arrives on time, my daughter loves it.
The quality of the stuff that you buy from light in the box it's lower than what you can even imagine. What you see in pictures is definitely not what you will be getting. Everything is super low quality so if you think you're getting a good deal with a five dollar discount you're not don't be fooled by these sales please do not purchase from here. You you will regret it.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27243993for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27251612 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox