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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Expected junk & i was not disappointed. 16 clothing items... all junk. Havent decided if this entire box of junk is going to goodwill or in the garbage. Has weird smell... among all that is wrong with the clothes from this site!
Hi, delivery took some weeks, but quality is good. Colors look brilliant.
Dont know if it's useful to pay for express delievery
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thanks for commenting us and bringing this matter to our attention.
I have looked into your order and found that the cosply suit of Harley Quinn you purchased only had one glove. It clearly states in our prodcut page, please check it carefully.Our costumes are made exactly according to the prototypes in the film. If you'd like to have one more glove, we can check with our supplier whether they can reship a new one to you.
Look forward to your message.
Sincerely,
Chloe
Customer Service
Rated 2 out of 5 stars
I ordered women's jazz shoes size 40
I ordered women's jazz shoes size 40, I'm usually a size 39 and these were far too small. I wanted to send them back but Customer service is non existent. Can't even get their address or return label. No contact telephone no either.
Since writing this review, I have received a partial refund which I find it acceptable as to return the item I would have to pay return postage to China which is costly. Thank you Light in the box.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27288199 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
This company makes it expensive and difficult to return items that don't fit right. My package was sent from their warehouse in Queens, NEW YORK, USA however they want me to return items to CHINA. They offer a discount to keep the items which is useless ~ they don't fit! I do not reccommend the clothing. They may be inexpensive, but the quality of fabrics used is marginal. Sorry Light In The Box, never again.
Dear custoemr
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
Firstly, let me explain the address. Please kindly understand that the address on the label is our one of distribution centers of shipping compnay not our warehouse. Our warehouse is only located in China. If you return the package to address on the label, we will never receive your package and can't refund you.
Secondly, we are sorry to hear that the products are unfit for you. On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. We wonder if you check the size chart before the purchase. If yes, please send us the photos of the prodcuts with a readable measurement. We will compare it with our size chart. Once the problem is confirmed caused by us, we will take full responsibility.
For your issue I have created ticket# 27288177, Would you please login you litb account and reply when you are free? Look forward to your message.
Sincerely,
Chloe
Customer Service
Getting a refund for the junk this site sells is a nightmare. Buyers beware of this company. I've gotten nowhere with these people.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27278697 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Fast delivery, good package, no problems, fair price
I have tried over and over following their directions to contact support and return an item. The site just takes me in circles and there is no one available to help. Be warned. DO NOT buy anything from this company!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27278540 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I ordered some clothes, same day I discovered that their size are less than normal/regular size and I cancelled my order. Just 2-3hrs, in-between, since October 22nd, till now November 5th I have not got my money back to my account. I have sent several emails to this company they told me 5 to 7 working days.
I hope they will refund my$77.88.
It's my hard earned money.
Thank you.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
I looked into your case and found that the refund has been done on 2022-10-22 17:22:02. The money has been returned to your bank account that used in the purchase. It seems that you have diffulty in checking the refund. Rest assured that i will ask our finance department to provide refund proof so that you can check it with your bank.
May you allow us 2 -3 business days to settle down this issue for you.
We thank you for your understanding and great patience on this matter.
Sincerely,
Chloe
Customer Service
The quality of the pouch is nice, love it. Received it in reasonable time.
Je remercie madame Amira Mostafa pour son travail, son sérieux et son aide précieuse. En effet, elle a suivie mon cas de près et à résolu le problème rencontré avec mon colis. De plus, la communication avec madame Amira a été très agréable, il s'agit d'une personne très aimable qui a fait son travail avec beaucoup de rigueur et d'aisance. Mille merci!
Robe noire en lin belle et répond à mon attente!
Livraison rapide!
Merci.
Excellent product case and very quick delivery, i have received the product in a good condition and is delivered to me very quickly
Es la que esperaba tiene estilo y el color y talla adecuada
Es un riesgo comprar con vosotros. Si el tallaje es grande te lo tienes que quedar y no te lo puedes poner. La otra opción, el cambio o devolución no merece la preñan porque es muy caro.
Estimado cliente,
Soy Chloe, supervisora del servicio de atención al cliente de Lightinthebox.
Siento mucho las molestias causadas. Ahora recibirá asistencia personalizada rápidamente.
He creado el ticket # 27264511 para su problema. Por favor, revíselo, estaremos esperando su respuesta.
Será un placer ayudarle.
Sinceramente,
Chloe
Atención al cliente Lightinthebox
After reading reviews and return policy, i thought id take my chances on ordering a couple dresses thinking the worse case would be, i had to pay for the shipping to return them. Well once i received them and tried them on, i found that they were very cheaply made, did not fit correctly in the armpit area and i was just overall very disappointed. I requested to return them. This is when i was informed they were "made to order" and not returnable. BEWARE! This is a scam for your money! My barbie doll dresses were made with better quality than these were. I couldnt be any more dissatisfied and wish i would have seen a review like this prior to my purchase! I hope this company gets everything they deserve... SCAMMERS! If i could give it a negative star rating i would...
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27264474for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Their Customer Service is good thus far. I'm returning two dresses and the people helping me have been very communicative and professional. I just hope the refund process is equally professional. The dress that I ordered was actually beautiful, and lively quality, just need to elaborate on the product descriptions in the website a little better.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27288510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox