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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Be aware that product descriptions are deceiving. I ordered a shirt and I was underwhelmed when I noticed the quality. What seem to be decoration stitched to the shirt in the website, it is actually a print on the fabric. The print was completely blurry and of bad quality. The stitching in the seams was poorly done, and the fabric made my skin itch. I tried to return it and I was told I needed to pay for the shipping back to them, and I only could get 30% back. It is not a way to conduct business anywhere if they care for satisfied customers.
I had never heard of this site, but with the prices, thought I'd give it a try. I purchased 11 golf shirts (2xl). As I always do when I purchase clothing, they go directly into the washing machine on gentle cycle and cold water. When I took them out of the washing machine and was putting them into the dryer, I noticed how small, tight and short they were. ALL of them were marked 2XL, but they are more like medium to large sizes here in the USA. So needless to say, $110+ down the drain. Buyer beware.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27312344for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Photos on some items are minimal for good reason. Ordered what was advertised as a plaid flannel but ended up being some sort of puffy polyester/cotton button up shirt that was printed to look like a plaid flannel shirt. It looked more like a costume than something I could wear in public. Contacted the site and they only offered a partial refund and option to keep the item. Since I would never wear it I said I preferred a full refund and they wouldn't do it. So I was stuck with a partial refund and threw the embarrassing excuse for a shirt in the trash. Would not recommend doing business with this company. My fault for trusting a Chinese company that doesn't have to follow any sort of regulations
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27305838 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I started an order which came to $78, five women's tops and a wearable blanket. But the cheapest shipping came to $37. Completely insane.
Dear customer,
Thanks for commenting us. We are sorry to hear the unpleasant shoppping experiencce.
We offer a wide array of shipping methods, for non-urgent orders there is the choice of the'standard' or 'airmail'shipping options. For a small supplement the rapid'priority line'is recommended, and for quick deliveries we offer the ultrafast'expedited'shipping method. You should see the overall cost of shipping decrease by ordering multiple items.
Sincerely
Chloe
Customer Service
The order was delivered late, the representative claimed that the dress was "made to order" specifically to my measurements; I never gave them my measurements. Return policy is horrible, check it out if you are considering doing business with them; it's way too complicated to explain here.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27305755for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I bought a dress from this company about 3 months ago. When it arrived, it was of poor quality and looked nothing like the picture. I didn't realise at the time that it had come from China. I tried to get a refund on my purchase, and they kept fobbing me off with credit notes. It took me 5 or 6 emails back and forth for them to acknowledge my request for a refund. I then had to send it back to China which cost me a further £18 postage and packaging, this was over a month ago. I have finally received my refund, as credit note which I now have to withdraw from the site and will take a further 3-4 working days.
When I took by parcel to the Post Office they said, 'I was the 4 person in that day with a similar story'.
What an awful company.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We are sorry that our products do not meet your expectation. Our company is strongly committed to offering good qualtiy prodcuts with affordabel price. So we quite concern about the quliay issue. Perhaps our material don't meet your expectation. We know we still have a long way to go and to improve our service.
Sincerely,
Chloe
Customer Service
Ots a nice jacket. I order it for the 2. Time.
The first one is to little, the second one is to big.
But is nice and good for the cold.
I ordered a sweater jacket and tried to return it but my order could not be found on my account, even though I have an order number. So no way to contact anyone in regards to this, nothing. I am very angry that this site and app are completely defective and I cannot get any sort of help on this issue. I will NEVER buy here again.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for your feedback but we need to point out that what is written in your review is not true. The order was in your account since you placed it.and all the order nofitication will sent to your email which is the same to your login account. The only possibility that there is no order in your account as you logged into wrong account.
I found that the order60100800 is under the account related with [email protected]. Could you try to login again?
Feel free to contact us if you have any problems.
Sincerely,
Chloe
Custoemr Service
El envío llego en buenas condiciones, todo perfectamente bien empacado, la maquina de depilar la probé y estuvo bien, pero al cambiarle la cuchilla, esta se rompió y me corte, cuidado porque viene muy delgada.
Y el papel de seda para reparar uñas rotas No dura mas que 2 o 3 días, se despega aun usando lámpara led.
Todo lo de más que pedí, excelente
Det var en del problem i början men jag tror att det löste sig sen. Jag är mycket nöjd med produkternas kvalitet och även med leveransen
Achat d'un pantalon grâce aux réductions
Merci de m'en avoir fait profiter
Recibí los productos después de que los requería, no fueron de mi talla y ahora no quieren hacer la devolución. Pésimo servicio.
Estimado cliente,
Soy Chloe, supervisora del servicio de atención al cliente de Lightinthebox.
Siento mucho las molestias causadas. Ahora recibirá asistencia personalizada rápidamente.
He creado el ticket # 27298207 para su problema. El mensaje del ticket será enviado a su correo electrónico relacionado con la cuenta de LITB. Por favor, revíselo, estaremos esperando su respuesta.
Será un placer ayudarle.
Sinceramente,
Chloe
Servicio al cliente Lightinthebox
Von 5 Hemden habe bei 3 Hemden die grösse nicht gestimmt! Abschlussball Shirt 29,99 to big
Herrenhemd grafic 31,99 Euro to big. Herrenhemd daily basic 26,99Euro. Gesamt 88,97Euro von Pay Pal bezaht! Alle Hemden wurden von mir in large ordert!
Your bill 144,95Euro (55,98) Rest. Where I can send the 3 Shirts back and how I became my money back?
Send me anwere.
Gerhard Schmidt **************
Lieber Kunde,
Hier spricht Chloe, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die entstandenen Unannehmlichkeiten. Jetzt werden Sie schnell persönliche Hilfe erhalten.
Ich habe das Ticket # 27298187 für Ihr Problem erstellt. Die Ticketnachricht wird an die mit Ihrem LITB-Konto verknüpfte E-Mail gesendet. Bitte überprüfen Sie sie, wir warten auf Ihre Antwort.
Es war mir ein Vergnügen, Ihnen zu helfen!
Mit freundlichen Grüßen,
Chloe
Kundenservice Lightinthebox
Die Baseballkappe passt genau und war sehr preisgünstig. Alles bestens.
Livraison un peu longue comme les fois précédentes, mais rien de très génant. Largement compensé par l'excellent rapport qualité/originalité/choix/prix.
A la prochaine fois
Unexpectedly I was charged more than I thought at customs. How can we know the tax amount?
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
The charges that you see are taxes that have been levied by the customs agency of the country you are residing in; and therefore, we do not receive any part of this money. We are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced.
Please note that we'll refund FULL Tax Fee to the customers who have paid for the Insurance for Duty & Tax.
For your issue I have created ticket# 27298165, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
This order arrived very fast and I was happy with the quality of the item.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27312485, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service