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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Un choix multiple, un site facile à utiliser, une livraison conforme et rapide
Todo perfecto...
Espero volver a hacer nuevas compras.
Muchas gracias.
Saludos.
Ordered products are different than on the pictures. Some of them are only a little different and acceptable but some, mostly 2 sweaters, are completely different. Also, on the site there is no information about MATERIAL, and one sweater looked like soft occurred to be very heavy and hard because is made of thick cotton - and It looked as soft acryl, which I wanted. Another sweater I've got was COMPLETELY different than I expected - different look, different material, different colour - nothing worth its price. I simply will give it to somebody very poor, but its price was highest. Never more buying in this company!
Hi, yes, indeed I've ordered a product from Lightinthebox but the order number is *******, sent it to me by the mentioned site. So, I don't know what is the order number from above, *******.
Fast shipping, nice quality dress and it is as what you see on the picture.
Ik ben zo verschrikkelijk blij met mijn colberts. Ik weet wel dat ik nog meer van deze jasjes gaat bestellen. Maar dan in andere kleuren. Ik kijk er al naar uit op dit te bestellen
Funcionou tudo muito bem ao nível da compra. Pena um fecho eclair de má qualidade num blusão.
Perfect fit, very comfortable, totally satisfied. Speedy delivery.
C'est un second article qui est vraiment très bien je le reccommande
لقد كانت الأغراض التي اشتريتها من معكم جمياه جداوالجوده جميله جدا جدل
Easy and very goof. I buy online in this Shop. All ich buy arrived in the correct time.
I ordered 2things from light in the boxOCTOBER21st.
Long story short I waited until nov1for them to ship it, and it got canceled.
I've been messaging the customer service that I want my refund but they've been saying the same thing to me over and over again and not actually help with anything.
They told me they're gonna wait for the package to get back and it's been 14days ever since. They won't give me any updates and no refund. No response. Is this a scam? I want my refund. For anyone that's thinking of shopping here, please dont.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27329384, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
Conforme, tres beau, envoi rapide, merci beaucoup!
Ordered clothe for my son. One part arrived, second one did not. Quality was terrible. Tried to contact costumer service. It's a answering machine and you can't leave a messege because it is full. No links or anything on there web page how to return Item. My app don't even show what I ordered but I have all the E-Mails. They took the money and i feel robbed. Company feels like a scam. They have a second name miniInTheBox. I have proof in my pictures below. Will never ever order from them again. Very frustrating.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
The site rarely delivers in the timeframe stated (it's always been a few days to a week longer, in my experience), but items always arrive in good condition
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27345226, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service