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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good quality. Cool design. Inventive and clever items. Trendy. Buy most my clothes from them.
I bought 2 nice dresses. I have bought several summer-dresses, and have been satisfied with them all. One of them was 44 days underway, but it arrived. I recommend other to buy by Light in the Box. I have never been cheeted.
Birgit Schledermann
The dress is beautiful, however it arrived 1 week late and i wasn't able to use it in my event
Giacca di ottima qualità. Ho ordinato una L convinto mi andasse troppo grande ma alla fine mi andava perfetta
The articles are not made with good quality and are not like in the pictures
Todo llegó perfecto y el vestido es tal cual lo esperado.
Excelente--------------------------------------------
Skulle vara bra att få en bild på det man beställt så man slipper hålla koll på alla siffror.
Skorna var bra.
Hallo habe schon versucht mein Anliegen zu klären es fehlt mir ein Herren T Shirt. Bekomme aber keine Rückmeldung.
Lieber Kunde,
Hier spricht Chloe, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die entstandenen Unannehmlichkeiten. Jetzt werden Sie schnell persönliche Hilfe erhalten.
Ich habe das Ticket # 27345285 für Ihr Problem erstellt. Die Ticket-Nachricht wird an Ihre E-Mail-Adresse gesendet, die mit Ihrem LITB-Konto verbunden ist. Bitte überprüfen Sie sie, wir warten auf Ihre Antwort.
Es war mir ein Vergnügen, Ihnen zu helfen!
Mit freundlichen Grüßen,
Chloe
Kundenservice Lightinthebox
Excellent material and delivery, really glad that it came in time for our travels. Would definitely shop here again
A perfect and nice sweater. Quickly delivery. Good quality and in the future I buy more.
It was easy to place the order and the cape I ordered was delivered swiftly. Only thing I do not like is that you need the app for tracking.
Het product is netjes geleverd en past precies. Verder niets te melden, het was maar een hoes. Kleur was prima
Nice product, I am very happy with it. The picture on the site was the as the product
Matière agréable, produit sympa et confortable, expérience réussie
I really like shoes, they came really fast. Everything is without problem
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Please accept our apologies for having faced this very unhappy shopping experience. I'd like to start by mentioning we are an international supplier of Chinese made goods. We are strongly committed to offering good quality products at an affordable price.
For your issue I have created ticket# 27345297, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service