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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I tried to order two items and both times they sent me the wrong product, size and the quality was not as good as shown or expected. I gave them the benefit of the doubt twice. I tried to return the product and called but never got a response. The customer service process was not very responsive. I would not recommend shopping or ordering anything from this site.
We made a purchase and the product was bad quality. We sent it back (we had to pay for return shipping) they did not reimburse us for either the product or the return costs. They kept sending us in a circle and eventually stated our case was closed. We got ripped off.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We are sorry to hear the troublesome shopping experience with us. I believe it should be easy and straightful to return the prodcuts. According to our return policy, if customer wants to return or exchange prodcuts due to personal reasons, eg. Don't like it, bought wrong size without checking size chart, etc. Custmer need to bear the retrun postage. We sincerely apolgozie for all the inconvenience caused to you.
May you advise me the ticket nubmer or e-mail address related with LITB account for me to investigate your case?
Look forward to your message.
Sincerely,
Chloe
Customer Service
The items they send are nothing like the picture they just take your money and do not refund they are terrible wish I had never seen this site. Their reviews are terrible I could not find one decent review only what they post themselves. They steal your money and don't care. One person received lights that were condemned by trading standards this could have hurt someone. This customer did not get his money back. They are just scamming people.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. We are sorry to hear that and apologize for the inconvenience caused to you.
For your issue I have created ticket# 27454993, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
I purchased a coat from this place, and it came in a box balled up and wrinkled. I was so disappointed as well as my wife, which was a gift for her for her birthday and my advice to anyone who decides to purchase anything from this place is to avoid this HOLE
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Please kindly notice that we will accpet any return or exchange request within our 7 day warranty.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
The shipping was very slow. The worst part is there deceitful return policy. Items have to be returned to CHINA at your cost. They have a New York distribution center, but that is not acceptable. Shipping would be ridiculous. If you opt to keep the item, which is the true option, they only give a partial "refund" which is a merchandise credit---at best 30%. That also comes with very strict requirements and is virtually unusable without spending a bunch more money, plus more shipping. Also, they do not make it clear, that the "refund" amount expires very quickly. Avoid all Chinese companies, especially this one.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Please kindly notice that the adress on shipping lable is just one of our shipping company's warehouses. Our only warehouse is located in China.If you return the package to your local distribution center, we are sorry that we will not receive the package and have no ability to refund you.
For your issue I have created ticket# 27439235, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
Light in the box sent me the wrong order. I ordered 2 cases for my iPhone 13 and they sent me 2 cases for a Samsung phone. When I tried to contact them about their mistake they sent me to a customer portal that sends you in a loop when you attempt to process a return. They have no customer service email or phone number. These people are crooks!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
After looking into your case, i found that you bought two cases for Samsung phone. We invite you to double-check your order. Here is the screenshoot of your order.
https://litb.cc/l/yOq6 Please click to see. We regert that it seems that you may purchase the wrong items.
I have created ticket # 27439207 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Ordered about $300 worth of products for a wedding, and it was all junk except for two pairs of little girls shoes that had been presented as being for junior aged kids by the foot measurements.
You are supposed to ship returns back at your own expense, and it costs far more than the junk costs as shipping back was over 300 by land and more by sea. Don't shop here.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27439185 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
They received there Payment immediatedly. WTF! I never received a confirmation of my order or an order number. Went thru PayPal so I received a refund.
Stay Away from this BS Ripoff. Not Legit. Had to click 1 star or I can't submit.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
After looking into your case, i notice that your LITB account is related with your email address [email protected]. Please double-check your account that all notifications of your order had been sent to there. It is possibility that the confirmation will be filed into a spam or junk box. Could you help us to check it?
Waiting for your kind response.
Sincerely,
Chloe
Customer Service
So frustrated with this co.my first order I got the wrong dress and they offered a partial credit for my next order,Then I accumulated enough points for free shipping,and tried to use the $off coupons,neither of them applied to my order except my refund coupon,I figured I'd settle with customer service but the page to read the response messages goes white so I have no idea what they wrote so I asked them to e mail me the answer and they sent me my order info,like they never even read my message,hope they do wright by me,this is my third order hoping for the best.or it will be my last.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27439144, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
The exact product plus early delivery. Really appreciate that.
Most of the stuff was good and accurate but one "jacket" wasn't anything close to what it said. Went into the garbage right away. Delivery could be faster
The beautiful pictures I saw on the website do not for one moment compare to the actual product. It is a deception. I am so disappointed with the quality. I have not seen such poor quality clothing in a very long time. The material will be burnt out in no time! Wow, I will never purchase from this site again. The rating is not even 1 star, but I just did not have a lower option!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27418547 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Really great.I requested a shirt and paid for it. Then I chose to purchase another. I was curious as to whether I purchased the subsequent shirt, might I at any point get it sent in a similar bundle as the first
Sent wrong item and wants me to send it to China when it was shipped from NY. Other item was tiny compared to the picture advertised. So far they won't refund. Stay AWAY!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27412489, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
******* UPDATE ******** I would like to change my review, the customer support responded to this review and was pro-active into solving my issue. They refund me an additionnal amount which in the end made me happy. I am satisfied with there after sale support.
Worst experience ever. The quality of the overall clothes are very bad, the prints are very fuzy. When I tried to return 8 out 10 that I recevied. There 2 options either you send by regular mail at your charge (cheapest option, that means no tracking) and they don't provide a return address sticker. Or we give you 30% back and you keep the $#*!ty clothes. I figure that returning without proof a delivery a package in china...my chance of getting a full refund was very poor. So they offer me 40% refund if I keep the stuff, which I accepted but I will never ever buy from them.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27401457 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Parfaite **************************************************************************************************************************************************************************************************************************************
Bara bra och många plus. Hoodien var perfekt. Stl L passade jättebra.
I had no intention to buy by Light in the box, but the sweat with a cat was so lovely that I bought it. It is very so lovely! And the sweat is so warm... I don't regret.
Ricevuto tutto e in ottime condizioni.
Consiglio a tutti di acquistare da lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27453289 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox