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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The package suffered some damage on the road to me.
Very good quality for the hair and fast delivery. Thank you
Excellent Quality and service. Especially the delivery man was super kind & friendly. Great service
Foi muito rápida a entrega da encomenda e o vestido é lindo.
Superou as minhas expectativas.
I really like light in the box good programme nice shipping but high price shipping
Dam tröjorna var jättefina.
Herr tröjan var sådär.Min man gillade inte materialet.
Me gustan sus productos pero tardan mucho en ser preparados y en ser enviados
Además el servicio al cliente es pésimo
I'm fully satisfied. All articles reached my place in a short time and they are all as expected.
Site extrêmement sérieux sur tous les niveaux. Produits de qualité, commande annule et rembourser assez rapidement. Prix imbattables. J'ai déjà commander à 3 reprises et, j'en suis ravie. Site à recommander.
Our delivery is always within the dates specified unless you let us know.
The items are good they are working.When I recieved it I used it already.Its fast charger.The Headset I don't want it because its nylon.If I will put in my ear its pumping but so far good sounds if you used.I
I bought 3 lights from this company. 1 is faulty and they will not respond to my emails. There is no phone number to call. Very poor service. I would not recommend them.
Ho ordinato due maglioni di peluche di cui sono soddisfatta. Molto calde, vanno in lavatrice e asciugano in un'ora. Questo inverno il problema freddo in casa è risolto!
Unico motivo per cui non do 5 stelle sono i tempi di consegna, che in questo caso sono stati più lunghi del previsto.
HO RICEVUTO GLI ARTICOLI DA ME ORDINATI CON DUE SPEDIZIONI, LA PRIMA E' ARRIVATA MOLTO VELOCEMENTE, MENTRE PER L'ULTIMO ARTICOLO HO ASPETTATO UN PO' PER LA CONSEGNA. RESTO COMUNQUE SODDISFATTA DI QUANTO ARRIVATO
Experience was good. Delivery came fast and item was exactly what description said.
Envoi rapide et soigné. C'est parfait.
Large choix de produits.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27515382 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox