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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This company claims to take returns being unsatisfied. I have been attempting to return two items in less than 3 days of receipt due to miss sizing (conveniently there is no sizing in the items).They are claiming the items are made to order when they are not made to order items and will not allow you to return them
My experience was ok I god my order in time and it was what I wanted
Muito bom, recomendo! Comprarei de novo.
Chegou no tempo certo
I ordered 2 shirts. Both where small, they came in large. These shirts doesn't look anything like what I order of the web site. Please don't order from this company.
Dear Customer,
This is Chloe, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Customer Service Lightinthebox
Stay far away from this company and their plastic clothes. Bought a casual blazer ( several) shiny nylon. Pics in ads dont even close to the reality. You've been warned.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27515545 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Jeg har fået en god oplevelse med mine smukke bluser og kjoler og bukser
I bought 2 tops from them. I only ever received one. Despite numerous contacts with them they haven't given me what I paid for. They haven't offered me any good or helpful customer service.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue we have created ticket# 27500609, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
Everything about my order has been perfect. I only had to wait som time to get my package.
Don't use this company. Package didn't arrive. Contacted delivery company (yodel) but they had given the parcel to another company to deliver. Gave me phone number but tried numerous times but no answer. Can't contact light in the box.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
We have created ticket # 27507258 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I bought some LED strip lights for my daughter's bedroom. Total cost was $30.86. The lights did not work properly so I contacted them for a refund. They made me take a video of the lights not working properly then offered me a 30% discount to buy them again. After emeailing back and forth for about 3 weeks they finally agreed to refund my purchase. They want me to send the lights back to China at a cost of $10-40, according to them. Then they will refund me $18. Bottom line - crappy product, horrible customer service and very slow relplies to my request for refund. DO NOT BUY FROM THEM!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
Très belle pièce, répond à mes attentes, je suis très satisfaite de mon achat
Opened an account at lightinthebox.com and bought two hoodies there:
https://www.lightinthebox.com/en/p/men-s-full-zip-hoodie-jacket-tribal-graphic-prints-zipper-print-casual-daily-sports-3d-print-fleece-basic-boho-designer-clothing-apparel-hoodies-sweat_p*******.html
Photos are nice and reviews are fantastic, but I received garbage instead --- it sticks to whatever it touches and you get static electricity shock for every tiny movement wearing it.
Contacted customer service and got no response. Disputed from my credit card and lightinthebox lawyer claimed NO RETURN and NO REFUND policy that I overlooked opening my account on their site.
Money wasted and lessons learned —— Except Amazon.com and ebay.com, I haven't found other safe online shopping site to buy Chinese products.
Be aware.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue we have created ticket# 27507235, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
Eine kleidsame Weste, passt wie angegossen. Hier bestelle ich gerne wieder.
Es ist alles Betrug.
Man lässt sich leicht von den schönen Bildern im Shop blenden, aber dann...
Es stimmen zum größten Teil weder die Größen noch die Farben.
Man bezahlt Zoll, Versicherung und Versand.
Obwohl alles aus Deutschland, *******-Friedrichsdorf, verschickt wird, soll man die Waren kostenintensiv nach China zurück schicken. Es werden keine Retouren Etiketten angeboten. Erstattet bekommt man 30 Prozent.
So verkauft diese Firma ihren billigen Müll in Deutschland und das ist sogar noch legal, was sich die Chinesen ausgedacht haben.
Fazit: Nie wieder bestelle ich etwas aus einem China Shop.
Lieber Kunde,
Hier ist Chloe, Leiterin des Kundendienstes von Lightinthebox.
Für Ihr Problem habe ich das Ticket Nr. 27515431 erstellt. Würden Sie sich bitte in Ihr LITB-Konto einloggen und antworten, wenn Sie Zeit haben? Die Ticket-Nachricht wird auch an Ihre E-Mail mit dem LITB-Konto gesendet werden.
Mit freundlichen Grüßen
Kundenbetreuung
The order arrived very fast and in good packaging. The jacket is warm and comfortable, good quality for the price. I missed having side pockets but this is a personal preference.
I ordered two items that arrived. Thickness of fabric, colour and quality of print and best of all the sizes.
I have contacted them to gain a return and refund but continue to get automated question on product.
Absolutely the worst ever so please bin the app.
I have had a partial refund that almost covered the full cost but the experience was frustrating as seen in my review. I think vetting of product quality is required if they want to maintain the platform
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27515394, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
היו כמה פריטים שלא אהבתי. העגילים מאד קטנים ביחס למקור. ביקשתי 2 שרשרות שונות וקיבלתי זהות. והשמלה גדולה ולא כמו בתמונה
Ich bin immer wieder von den tollen Motiven begeistert. Leider fallen manche Größen etwas kleinerer aus als erwartet.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27515554, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service