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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Und das Geld für die zurück gesendeten Sachen, muß erst auf meinem Konto sein, bevor ich eine Einschätzung abgebe.
Products are really good, clothes quality also good, watch for flash sale. So many offers and discounts available on it... So i recommend
I like it too much, great experience, reliable, great sound and control
Un papa Noël pour une agréable animation qui correspondait à mon attente
Der Artikel ist weit besser als gedacht! Hatte meine Zweifel, doch die waren nach Erhalt meiner Ware wieder verschwunden. Bin sehr zufrieden damit, weiter so!
I ordered the wrong colour.
I received a raincoat in beige, which is not kaki as I ordered. I saw afterwards that you call kaki VERT VERONESE!
Please can I return the parcel?
Thanks!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to solve your problem, would you please let us know the correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Yes, I received my order.
Please confirm that you've received your order by clicking on the link below:
I received my order, thank you!
Azt kaptam amire számítottam. Őrülők, hogy összevonták a kűlőmböző rendelésemet.
All ordered goods were in great condition. Great service.
My order reached on time as specified at the time of purchase, and there is a status tracker that keeps me informed about the status of my order.
It doesn't look like the picture. Now i have to take a petticoat to make it look nice.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27550112 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Très satisfaite rapport qualité prix Livraison rapide
They have multiple emails promotions are sent under and unsubscribing doesn't work so you have to individually block ech email to stop the spam. You can't track orders on external apps or the website so you have to download their app to know when your package is going to arrive. The "estimated delivery date" kept moving back and I was worried about if there was something actually coming. The order did arrive within 2 weeks but the material is cheap and smells weird. Doesn't look bad but I doubt it'll last more than a couple washes. Wouldn't order from the site again. Low prices but you're getting spam and trash.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27515605, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
Sincerely
Customer Service
The pictures on the sight are simulated and not accurate of the product. I emailed the customer service to get a refund on 2 items and never heard back from LightInaBox. Take a look at my picture… what I ordered vs what I got….
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27515577 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Ik ben tevreden kleding krijgen van mij een grote plus
Exelente y muy a tiempo recomendado al 100 % de muy buena calidad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sehr geehrter Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir so leid für die entstandenen Unannehmlichkeiten. Jetzt erhalten Sie schnell personalisierte Hilfe.
Ich habe Ticket Nr. 27549572 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre mit dem LITB-Konto verknüpfte E-Mail-Adresse gesendet. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Ich helfe Ihnen gerne!
Aufrichtig,
Mega
Kundendienst Lightinthebox