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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered 3 dresses and a pair of sandals from this company on September 25,2022. The Order Number is **************. All clothing items received were poorly manufactured, the material is thin and see thru, the fit was aweful and the pictures shown on the website is not representative of what you will receive. The customer service staff asked me to send pictures of myself in the dresses which I find that to be quite extensive due to the nature of the product. I told them the items were still in their original packaging, they are now asking me to return the items to China instead of their homebase in the USA. The shipping cost may vary from 10-40$ and it would take up to 4 weeks to be reimbursed. Be very careful with this company, it is a major scam. NOT RECOMMANDED... BE AWARE
I contacted Lightinthebox several times by email regarding the receipt of the wrong color shirt. My last email was on 8/20/22. I provided the requested photos of the shirt showing the wrong color and requested to return the shirt for a refund. I never received any correspondence about how to return the item and it is now 12/9/22 and I'm stuck with a shirt I don't want.
DO NOT BUY FROM LIGHTINTHEBOX!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27608774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
La felpa crociati corrisponde alla mia richiesta. Materiale di qualità,bella Nella colorazione.
The shoes are very nice and I think the quality is also good. And I like it very much. But sad to say that it is big for me. Size 36 (9 inches foot long) is big for me. I gave it to my sister. I do hope that you have size 35 (8 inches foot long). I really like the shoes. Please send me some notice if you have available size number 35. Thank you
Hice una única compra (con varios artículos) que por decisión de no sé quien, la dividieron en 3 paquetes para enviar a mi país.
No sólo que el envío no fue express, sino que fue carísimo porque yo misma me tuve que hacer cargo del seguimiento de los 3 paquetes y en la aplicación de LightInTheBox y de DHL aparecían como entregados (no era cierto), nadie me notificó que debía ir a la aduana a retirarlos, pagar U$60 (sesenta dólares americanos) por almacenaje y me obturaron la posibilidad de comprar por el resto de 2022 porque usaron los 3 envíos/paquetes.
MUY PERO MUY DESCONFORME.
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente, Lightinthebox.
Siento mucho las molestias ocasionadas. Ahora recibirás asistencia personalizada rápidamente.
Creé el ticket n.º 27609150 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Sinceramente,
Megha
Atención al cliente Lightinthebox
Tutto ok forse la taglia troppo giusta, tessuto ok,interno fonderà così, così materiale un po scarso
I am new here on the Lightinthebox website and it was my first order. I liked it so much! I was so excited when I found what I wanted for a reasonable price and I receive my order so soon just in a few days. Thank you so much I am already waiting for some other stuff from here!
I bought 3 products and very disappointed in all three. The one T-shirt is made of this horrible 'sheen' type material which was not indicated on the product. The collar is bad quality and is all 'bumpy'. The second T shirt is meant to be sheen-like as it can be used to workout but once again quality of collar and sleeve ends very bad and also to small against then style measurements. The 3rd item is a jacket and the material is also this horrible 'sheen' type material which was not indicated on the product. The hoodie is so big when I put it on it drops over my eyes in front of my face, crazy and wow the photos show something completely different to the real thing, overall I would never buy from them again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27605842 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered & got the delivery in 5 days, at first glance the outlook wasn't perfect. When I checked into it, I realized that genuine leather should appear as such, After using it for about a week, I am convinced that my purchase was correct.
Received the product on time and the products were beautiful. My kids are enjoying the frocks and they absolutely love it
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27574046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I filed a complaint on this site and Light in the Box Customer Service reached out to me and is working to resolve my issue. I am very pleased with the customer service agent Megha who has been willing to bring my complaint to resolution. I really appreciate the help they are giving me and look forward to resolution soon.
Trust me when I say the merchandise is horrible and the dresses faintly resemble what they show on the website. And forget about returning your merchandise. It has to be shipped back at your expense to China. My total purchase was $99 of which $15 was for shipping and another $4 for insurance which I did not ask for. My refund would be $78.00 and shipping is $48! TOTAL COMPLETE RIP OFF.
Check pictures. Don't waste your time and money. They will not issue a full refund. I even was not able to open a case in the order. The website glitches in China and does not have phone or email support.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27574082 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
They have great support I had ever online. Good shops and quality, real comments, good prices with shipping fee. Also there is additional rewards later on.
Ho comprato vari capi di abbigliamento ma non tutti rispecchiano la qualità o il taglio del modello che mi aspettavo.
Great value for the money top quality perfect fit thanks for the quick service I appreciate especially the customer service (Megha) My items were stuck in the UK custom. He helped me out and solved the problem.
Really good customer service friendly and quick response. Thank you for quick service.Fantastic item, superb quality and an + amazing price! Very highly delighted with the product 10/10 Highly recommended company.
Very poor quality materials (polyester). The coat is rather thick shirt. The trousers are not linen, they are uncomfortable, very wide cut at the bottom and poor quality print - not a print, but an iron-on sticker. Shirt ugly, very poor quality print! Like when you enlarge a 5kb picture to half a metre! I wouldn't pay a dollar for the shirt and pants if I had a chance to see them live beforehand!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27561252 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It was very good experience and not in the first time.
Simple, beautiful and useful products, deals are genuine so the prices that offered were truly super deals.
Shipments were smooth and fast
I'm highly satisfied.
Thank you
Place order 26th November for compression sleeve. Knee large. Still waiting for confirmation email and expected delivery date. No order number given. Email address *******@btinternet.com.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27608407 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox