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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered several underwear items. Marvelous construction as the pants had support in them. A little snug but easily fixed. Great items
I received my order thank you. Please stop bothering me
Easy to order. Arrived in a reasonable amount of time. Fit well.
It looks like a costume didn't like it at all. But it came just on time.
Ordered 5 tankini's. 3 were excellent while 2 were just ok. I would not purchase the 2 in a store, but definitely would the other 3. I think it is too time consuming to return so I will just keep the other 2. Overall nice quality and fabric.
I love light in the box! Can't wait to place my next order :)
High quality, look like factory parts, easier to reach, and stopped the ding-ding-ding!
I am completely satisfied with my orders from Light in the Box! From purchase to delivery the experience has been amazing! The customer service is exemplary! I will continue to be a customer for many years!
The only word of caution is to research your sizes as Asian people are of different stature to Canadian people.
Excellent! Fast service! Beautiful clothing designs! Thanks!
It's been excellent with the company, waiting for my other order to come a green and brown Hawaiian shirt to come.
Item came in time frame was said to come. Pric was great. A+ all around
Waited way to long to get the delivery and therefore would not use again. Even from China, I wouldn't expect a delivery to take that long!
I receive my package everything was ok
Fabric and size ok
Excellent quality. Size true to measurements. Timely shipped. Thank You I will be ordering more.
DO NOT BUY off this website. It's a SCAM. They send you faulty, dirty or clothes which do not match the description or quality or materials. The clothes have no kind of care labels on them and an odd few just say made in China. They are ripped off from other websites and seriously poorly made. You try and contact them to return them but they try to scam you stating you can only get a discount off the clothes you purchased and they can't help you. They refuse to acknowledge your complaints until you threaten them. They then after lots and lots of threatening messages from you provide you with a returns address back to china but at your own costs. They are the worse. I've reported them to trading standards and sent copies of all their scam messages. They dont abide by any kind of trading laws so forgot protection and their misleading warranty. On top of this the order took over a month to arrive and they never helped chase the order. Worse customer service ever.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members