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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Customer service consist of two day wait for an email. I ordered 2 weeks ago and still waiting for in stock product to leave their shipping room although its been ready more than 5 days
Un choix énorme a petit prix. Agréablement surpris par le respect de livraison même pour des petites quantités.
Was going to order bunch of shirts and jackets total came to $ 319.42. Campany cancels order while getting credit card. Instructs me to recreate order in new shopping cart.applied coupons as instructed total now $ 475 dollars what happened to the price? NOT GOING TO ORDER AT CURRENT PRICE...
First off, the delivery was very fast from overseas with excellent tracking. You can't do better than that.
I ordered 3 shirts, two as gifts for my brothers. Perfect! These are good looking Henley shirts made of light weight material that is great for summer wear. The blue color is not navy as described but is quite attractive. I am very satisfied with this order.
I ordered some shirts which turned out to be really cheap and faded. I returned them 4 months ago and have still not received a refund
Absolutely horrendous experience. Complete bunch of sharks that will do anything to avoid taking goods back for refund. The goods that I received were incredibly poor quality with no labels and sized about 4-5 sizes too small. They are based in Asia and expect you to send their absolute rubbish garments back to them at your expense (which they know that you probably won't bother with) so then proceed to make your ridiculous offers like.keep the rubbish that they sent to you and they will give you half of your money back. PLEASE do not do business with them as you will almost certainly regret it and doing business with them keeps these sharks in business.
This company is a scam. There is no valid return policy, (you'll never get a full refund.) And too many items do NOT look like the item they picture.
I'm nearly always pleased with the items.
I place many orders for my business.
As always Light in the Box is great delivering your items. The shirt was awesome I loved it. Haven't worn yet.
The t-shirts were great, but the dress did not fit me.
Ordered three items, two of which were ordered. E at same time. Had to pay separate fee for each. E bay offers a discount when 2 or more items ordered at once - why not you.
The quality is very good but shipping is very slow, with that said I will still order from this vendor hoping the shipping time will become faster
Excellent for any occasion. Goes well with suits, lounge wear, or jeans. They wash very well and wear comfortably.
Buenos materiales, size perfecto, los colores muy bien. Creo luzco mejor que su modelo. Estando en el mar enviare fotos. GRACIAS.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members