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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Ordered 2 items, jacket & pair of men's pants.
Very pleased with jacket, disappointed with the pants which were about 3" short in leg length.
The site is easy to navigate. My product came in provided time and the packaging was okay.
No damage but there are some threads here and there that needed cutting from the clothes. Otherwise it was a good experience and I'll shop again there.
Everything ja on the time, I would say it od great shop and app.
J'ai été tres satisfait de la marchandise et du delai de livraison ainsi que du prix.
The expropriation overall was good leaning towards very good. The payment process seemed wonky. This was not my first purchase yet I had to reenter information. Mind you this may hand been my error but the shop should help.
Everything arrived as planned, great quality materials and nice prices, I will purchase again!
Quality is very subpar, service is terrible and sizing is way off! Dress I ordered looked nothing like the photo. DO NOT ORDER FROM THEM!
Nice items, decent delivery time, I'm happy with all three items in this order!
It's always a good experience to buy from Light In The Box... and I'll continue to do so.
Thanks
Todo lo que compre tengo a buen tiempo y esta perfecto mi pedido, me dio confianza está app,
I am sending several garments back because of size and having a heck of a time. Apparently they want the garments to go back to CHINA and I specifically looked when I ordered and they had a USA address. NOT HAPPY ABOUT THIS. It will probably cost me more to send them back they the order.
Fit is good lightweight and comfortable easy to pack when traveling. All the pictures on the web show the shorts with belt not a deal breaker but would have been nice
So far so good with LightInTheBox service.
I'm very happy with most of the products.
The shirt arrived right on schedule. Fits great. Love it.
They do good job, although a couple of products that I received lacked quality control.
Cloths were of fine quality. However, she ripped two pair of pants, so I made her wear the muirel of the brick wall. Now I thought about glueing up a mantle, so I'll be shopping some more, thanks again.
A very poor quality item, that was two sizes too small, was sent.
When reported, the seller wanted me to return it - at my expense - and offered me a small discount against a future purchase!
AVOID LIKE PLAGUE.
Love the shoes. Was a little skeptical at first especially with the price. But when I received them, which was pretty quick, they were amazing. Love the colour and the fit was true. They are very comfortable. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members