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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good selection, easy ordering.
I bought a t-shirt for my nephew and he loved it.
Fun times!
Perfect. Shipping was fast. The items I ordered were a perfect fit.
You have a very poor return policy. I was not happy at all when the item was not made of material that is suitable and that the type of material was not explained in the product info section.
The items arrived on time although I didn't know super perfect in their fit and style. I'm really happy with the service. I have a converted it to my sister all in all, I am very happy.!
Looking for a pair of dance shoes was a great experience since LightInTheBox had so many style choices as well as various colors and sizes. I found just what I needed and the shoes arrived on time and in great condition.
My order was made in February but I didn't see that the dress was taking a month to be prepared. Customer service was really nice to split my order, so I could be sure to have te rest before my trip.
The quality of the merchandise was not great. I would have returned it but the cost of return postage to somewhere in Asia isn't worth it. No future purchases from me!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28622386 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The dress material was not as it was pictured and the fit is horrible I received the item days after it was promised and I want a refund and it's almost impossible because of how you cannot reach their customer service if you email it bounces right back so I consider this site a scam don't do it I will work with my credit card company to get this reversed
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28622395 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My husband loves the vest but he had to send them back and get a larger sizes
Nous sommes très satisfait, reçu dans les temps décrit
Replacement order was received as originally advertised.
The one that fits me beautiful. I'm having a hard time with the return process. I click on "return " burtr no acknowledgment of it has been sent after 3 days.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28622402 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Not everything as described; some great products, some not. Overall, just alright.
The clothes orders are true to size. You do need to review the sizing guidelines for each item before ordering. The linen items were a little wrinkled; but it is linen. Considering the price, I don't mind using the iron. How does the product look? Taken into account the pricing, the quality is good. I would order from this place again.
Très bien reçu et tout est correct...très beau linge merci beaucoup
Delivery took longer then I thought but I was well informed as to the progress of my items. I love the dresses and the feel of the materials used. Will buy from them again
I ordered several things. They arrived quickly (for overseas delivery), were better quality than from other suppliers, and fit as expected. LightInTheBox is a reliably good source - buy with confidence.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28622377 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox