On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you for your cooperation and the speed of reply was a nice experience.
I bought few items out of which 2 came broken. Most of the items were of very, very poor quality. Looking at the cheaper items, I could ignore. But a lamp that costed me around, 7000 Swedish kronor or 700 US dollars was the one I could not ignore. The light was of terrible quality! You could see the welding (not at all good finishing), the colours came off, the bulb holders were made of cheap tin that already bent, the light bulbs that they gave were made of cheap bad plastic. And the packaging was so, so bad! The box was almost broken. I had to tape it a lot while sending it back to China. Firstly, after providing enough pictures, the return process was a lengthy 10 days struggle! They first thought there was no problem. Then pointing at the pictures million times, the customer service agent did not return within 24 hours, but took ages to return or reply. Then they replied that they will not pay for the shipping cost! Even when the item was faulty. I had to report to the complaint department to handle it, who was offering me 60% compensation as reward if I keep the product. Again, suggested selling it to a second hand shop. I denied. After that, she solved the problem by talking to the manager this way- I pay for the shipping in full and send the product back. And the return is to a private person, NOT THE COMPANY itself. They will return my money for both the lamp and the shipping cost after getting the product. Being very sceptical of their promises, yet I sent it back spending my own money.
PLEASE Buy from SHEIN, Pat, or AliExpress instead who has a clear-cut return policy without any hassle. The amount of stress I went through past 12 days were beyond my imagination. I am still worried about my money. Only god knows if I will get that money back ever! Scared as hell.
This was my first ever purchase and definitely THE VERY LAST ONE too. Lessons learnt.
Till now all items order are coming excellent packing tracking services are very good to update customers for the orders
I order on March 7th and still haven't received my order yet! No refund has been issued because of the items I ordered ran out before they filed my order! I hope I receive my refund and my order! But I won't even be ordering from this site again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
So far all items i ordered all are as expected and the customer support excellent
The items are good most of the time. The size labels don't always stay consistent. Pay attention to shipping costs and check box default to pay for insurance.
I was very happy to receive my dress. Meant for an Easter/Resurrection Day event, I was nervous perhaps it wouldn't be what I wanted. The dress greatly exceeded my expectations. Thank you!
The shopping process it's been fast and easy.
The products are what I expected.
The support team answers quickly and very professional.
I was not happy with 3 of the items and let them know I wanted to return them. They never responded.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28622329 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Dozens of styles and colors to choose from at very low prices. Why spend more?
Started buying shirts from You last year at this time. Bought a couple as gifts and revamped my closet with ALOT of ur shirts. Get ALOT of comments in LIKING the shirts. I too like them
The package arrived and some of the garments were exactly as described. The ones that I'm returning are from:
Sewing quality & Material quality
So far the return process has been good. I have to return the package to China, despite the parcel coming from their Canadian depot, but it is worth it for the amount that will be returned.
However, I gave it 3 stars because I am happy with the items I did end up keeping.
Clothing seems really nice. All but 5 items were way to large. Seems really inconvenient and weird that no info in enclosed in the order to know how to return items tha do not fit (16 items) and individual items do not have tag to know which bag they came out of.
Quality was good. Four clothing items did not fit.
I ordered what was described as a midi-length dress. The dress I was sent was a maxi-length dress. The skirt was far too long for me to safely wear. Unless I can find someone to hem it afffordably, I will not be able to wear it.
The garments were both lovely, but, despite my ordering the same size for both, the one I liked the best has boning. It doesn't fit in the rib cage, and the meadurements required were only for bust and waist. When I tried to return, that was not enough justification. All I got was an offer for a 10% coupon on a future order. I took it to my local alterations place and because of the lining, they would not even attempt to alter it
Also, the fabric would have likely shown where the needles had pierced the original seams. I am keeping the second dress, same size, and fits perfectly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28642499 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox