LightInTheBoxReviews 13,786

My first and only order from LightInTheBox was for five items. I'm keeping only one. Three of the items were of poor quality. A dress had a visible flaw in the embroidery right in front. A glittery tee shirt had no glitters in reality (deceptive photography); Capris were made of such flimsy material that it was see thru. One just did not fit right. So I wanted to return the items for a refund. They told me I would have to pay for shipping from U.S. to China, that it would be expensive and that I might have to ship things to multiple addresses. Also, that it would take 6 or more weeks before I would receive a refund. Seems they really discourage customers from returning items for a full refund. Instead they offered to give me a partial refund without having to return the items. I think they purposefully operate this way and make money on poor quality items people want to return by pushing the customer into accepting just a partial refund.

TIP: The longer you ask questions about the return and refund policy, the more they will offer to incentivize you to accept the partial refund.

Updating my previous negative review. Problems with return were overcome with the honest and generous help of the Customer Service staff. Bottom line - the company can be used to buy clothing when the appearance is not critical (like casual wear at home). Gap for improvement is in the sizing recommendations. Also, adding free returns would be nice and useful for both - company and the customers.

The ordering system was easy and the goods arrived on time all at a great price. Very happy with the experience.

The place for inferior quality low grade meterial products! Contacted their customer service to return and they want me to pay an additionall $10.00 - 40.00 to return items to China. Avoid at all cost!

Ordered several shirts and pants - items delivered were not what i ordered. Pants were suppose to be 100% cotton and they sent nylon. The shirts shipped were not 100% cotton nor did they look anything like the shirts in the picture. When i asked for return number they gave me a bunch of hoops i had to jump through, especially that i send a picture of it items that were not cotton to prove they weren't, how they could tell the fabric material by a picture baffles me. That's the lesson i learned from ordering from a chinese company.

Dobrý den, když jsem našla vaši firmu a výrobky, které prodáváte, byla jsem nadšená. Je to moje první zkušenost. Když jsem si objednala halenku, neuplynulo ani 14 dnů a měla jsem ji na poště. Mohli mi ji doručit osobně, ale já byla v nemocnici, vyzvedla ji kamarádka na poště. Halenka je krásná, velmi dobrý materiál. Hlavně vzhled a střih se mi velmi líbí. Děkuji vám za to, že firma existuje a budu moci si kdykoliv objednat zboží. S pozdravem Eva Miklíková

It seems like a good app but I didn't received my package. It would be excellent if I had received it