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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Excellent product and price. Fast delivery. The quality of the swimsuits is the same as at a place that would charge easily $50
Les 3 maillots de bains sont trop petits pour moi. Excellent service à la clientèle pour le retour. Merci beaucoup Slava.
I am a permanent client and I am happy to say that I delighted with all procedure of nice goods purchase in LightIn. Mostly I buy dresses and I am happy that them have nice coloures, figures with nice friendly texture and looks well. Currently I am waiting for next parcel and I am excited to wear new ones.
The dress I ordered was a perfect fit although I did have to scrutinize the sizing chart to make sure I got the correct size. If you buy, you can return, but you have to pay shipping. Or if there is something wrong with the order you can keep but only get 10% discount if you choose not to pay the cost of return.
I ordered sevaral product, and liked all these products and I would be happy to have them in corect sizes.
However the size charts are not always reliable. This is an example
https://www.lightinthebox.com/en/p/women-s-swimwear-one-piece-normal-swimsuit-printing-geometic-black-bodysuit-bathing-suits-sports-beach-wear-summer_p*******.html The ordered size 2XL products are too big for me. I would like to have one size smaller swimsuits, however I do not dare to order it, as the size chart of this item does not make sense, as the one size smaller swimsuit is fit for 26 cm thinner person!
Size Chart
CM
IN
Size Hips Under Bust Waist Length Bust
S 74-80 68-74 64-70 70-71 70-76
M 78-84 72-78 68-74 72-73 74-80
L 82-88 76-82 72-78 74-75 78-84
XL 86-92 80-86 76-82 76-77 82-88
2XL 110-116 106-112 102-108 84-85 108-114
I AM very happy with My shopping in LughtInTheBox. Prices are very low and I recieved on time. The shopping experience was very pleasant. It's a friendly app, easy to find things andvessy to pay. Ítems are Nice and good Quality.
Experience was well received and items shipped and received in a timely fashion. Much appreciated.
Excellent quality and super fitting for my size 46
I bought a product and was very happy with the delivery time and also the post-sale support.
I will for sure buy here again.
I had ordered two of each item. I received both packages but one was overlooked or something. I received both at the same time and I have reviewed each. Thanks for checking.
Everything is good quality and fits well!
Came on delivery with in a reasonable amount of time and I'm happy
Took a long time to receive my order. I tried to call customer service several times and never got through to them. You need to improve your customer service phone system to allow your customers, who help to keep you in business, to get the information they need. Thank you, I really like my new faucet.
Be aware that "fast shipping" only means that ONLY after your order has been pulled, THEN fats shipping starts. So it can take 3 weeks to "Process" your order and then shipping may only take 3-5 days IF you pay an extra amount.
So you pay extra but it doesn't mean you are getting your item faster.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29077856 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Dress arrived and it is just like the picture! However, you will have to figure out your undergarment or not, as the see through area around the bum/hip is very sexy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Slava, superviseur du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Désormais, vous recevrez rapidement une assistance personnalisée.
J'ai créé le ticket # 29077885 pour votre problème. Le message de ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez l'examiner, nous attendrons votre réponse.
Mon plaisir de vous aider!
Sincèrement
Slava
Service Clients