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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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When ordered thing, total value of £170 had to pay stan duty of £67 to DHL. Told company that I do not want the item in this case rply was:
The charges that you see are taxes that have been levied by the customs agency of the country you are residing in; and therefore, we do not receive any part of this money. We are unable to estimate customs duties during your ordering process, as duties vary per country, and they are not always enforced.
As an exception, we can issue the rewards/coupon for the 70% tax amount paid, or provide 50% Refund of TAX paid. Please arrange the payment with your local courier to get the parcel and then send us a photo of the invoice/receipt of payment, so we can attach it to our finance department, sol we can provide the compensation of your choicePlease understand if you reject a shipment> it may be destroyed due to high return costs and in this case, unfortunately, we will not be able to refund for this order.
Item came - way too small, I did not realised that it is from China, would order 2 sizes bigger, it is on me.
Sent message that I want to return it, will see what will happen.
I ordered the Mother's Shrug Chiffon Long Sleeved Wrap, which is a chiffon long sleeved waterfall-front jacket. It is nice and light, and perfect for warm weather, to cover my arms, but I can still remain cool. They come in lots of colors, so I have ordered about 9 of them, to date! They run true to size and are perfect for any outfit!
Tampon encreur pour clavarder des informations
Fonctionne très bien
Website was easy to navigate and loved the suggestions. Quality of product was better than I expected.
Though there was a mistake in my order, the customer service replied immediately, max next date and fixed my issue, making a descent offer.
This company has a very misleading return policy. I ordered a couple of dresses in standard sizes, but subsequently learned that all special occasion dresses are considered "made to order" and are not returnable. Buyer beware!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29101753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
On the 20th of May I made a purchase from your company (Order No.*******) baseball hat and a jacket, for a total of CAD $59.15, which is $43.98 plus tax. My bank statement shows that you withdrew $59.15 and $43.98. Obviously you've made a mistake and I would appreciate it if you reimburse me for $43.98. I thank you in advance. Michael
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29091446 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I purchased a set of 4 pillow covers from LightInTheBox. They are absolutely gorgeous. They are well-sewn, with zippers, and an incredible price. I have received many compliments on them.
I ordered 3 Golf shirts using their size guide (I am large but I ordered XL as per size guide) and when I put them on they are like a second skin! I cannot wear them so I tried to send them back but it is going to cost me almost as much to ship them back as I paid for the clothes. I am very disappointed that because the sizes listed are not accurate, I just wasted $80.00 Canadian, I also tried to contact Light in The Box and they were no help!
I would not recommend this company to ANYONE
I tried to send proof however I don't know how to turn a picture into a jpg file,
I am being honest(order # Submitted) and just please take into consideration the sizing
I would like to add that Light in the box reached out and refunded me $60.00 of the $80.00 I thought I had wasted on my three golf shirts and they are letting me keep the shirts, my nephew loves them.
I would like to thank light in the box for rectifying my situation. I will try this company again, however I will keep in mind the small sizing. I would suggest that if you order you should order 2 sizes larger.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29091350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I purchased two mother of the bride dresses. I did not customize the measurements, I went with the standard size. Therefore I didn't consider these dresses to be "customized" (albeit most normal people would think the same). Come to find out all standard size orders of mother of the bride dresses are considered customized! (Be careful on bridesmaid and wedding dresses!) I read the return policy which indicated that there is a no questions ask return if within the first 7 days -- but not on these dresses! After going back and forth three times via email with customer service taking a new set of pictures they required with each email. The very small print of the "made to order" drop down is easy to overlook - which is why I say this is a scam. Each of these dresses should plainly read "Not Returnable". Go to "Azazie.com" for a company that has beautiful dresses with a reasonable return policy. I
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We noticed order number 6775632 which you have uploaded is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I want to thank Lightin thebox for resolving the issue regarding the dress for my church function. Thanks!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #29091210 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
2 bloesjes dezelfde maat besteld en ontvangen. 1 blouse helemaal prima en de andere veeeeeeel te klein. Retour sturen en/of iemand bellen gaat/lukt niet. Hoeft niet retour maar wel graag ruilen. Hoe dan?
Zeer problematische site voor retourneren..
Beste klant,
Dit is Slava, supervisor klantenservice Lightinthebox.
Het spijt me voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.
Ik heb ticket # 29090944 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan het LITB-account. Controleer het alstublieft, we wachten op uw reactie.
Het is mij een genoegen u te helpen!
Eerlijk
Slava
Klantenservice
I didn't receive my package and they postponed the refund and I Don't know what is wrong with them they told me to wait until God knows when
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #29077931 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Everything arrived well and quickly.
Pictures and description corresponded to reality
I'm happy
All items were packaged no damage to any of the items. Enjoyed all items and have purchase other items Thank you for your services
Produit conforme à la description
Livraison relativement rapide
I was always content. Quit some years that i'd ordered from this store. Such a variety of choices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29136865 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service