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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Dress was not as expected...very drab.love the pants and the sweater!
Delivery time is usually a little too long. Difficult to find the correct size for me, sometimes too small sometimes too big. I like the designs and fabric patterns but sometimes fabric is too thin.
I liked the first shirts I got but they were too small. The return process was very difficult and confusing. I gave up on trying to return them and just ordered new shirts. The new shirts fit well.
My experience with shopping with you is breath taking. Every outfit that I've purchased have been "spot on" prefect fit. I have received numerous compliments whenever I wear them. Thank you.
I was happy with the quick receipt of my order, and my husband was happy with the fit and length of the pants/trousers.
As I said my sister lives her gift. She alsi can't wait to wear it at her grand daughter's wedding.
En general, todos los productos que he ido adquiriendo son de muy buena calidad y buen diseño. La excepción fue una mochila negra, que vino sin los herrajes para las correas, pero lo uso como bolso/valija de la laptop.
Si bien en mi país, los recargos de tasas adicionales por cambios de divisas son muy altos, no me desalientan en las compras, ya que encuentro productos originales y muy útiles que no están disponibles en otros sitios.
Ahora estoy esperando tres compras, cada una de ellas con regalos para amigos y otros productos para mí, estoy ansiosa para cuando lleguen. Muchas gracias!
Well I used there size chart product came to large in order to return the items was told to use a tape measure on the clothing while taking pictures and send them to the company in order to get my refund hopefully they would approve of refund after seeing pictures what a joke never again.
The pictures are beautiful. The dress is horrible, low quality. Please please do not buy it. I paid $31.00 Well that says it all!
Terrible quality.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29146220 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
First order ever, one shirt said Xl but fit like large other shirt said 3xl 2 sizes larger than ordered
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29145875 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I don't believe this sites rating. If I could rate zero, I would. Light in the box orders take way too long (to any US state) and clothing quality is extremely poor.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I have bought a few things from them. Boots recently. Their sizing is ludicrous. Supposed to be 43CN but nope they are child size. Way way mis-sized. I'll never buy anything from them again. Jackets, same thing had to give 2 away. Ridiculous.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but we do not have such order number '12345'.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered several shirts from one of those popups adds and actually used their measurement chart to decide which size to buy. Now they want me to show them pictures of the measurements of all of the shirts to get a refund because their size chart led me to believe that I was ordering he correct size while their size chart clearly lied to me and I'm sure the rest of the public as well. Never buy anything from these animals.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29145828 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I love your products and I'm glad I stumbled across this s website. I have recommended my family and
DO NOT BUY FROM THIS COMPANY. I SUBMITTED AN ORDER AND PAID EXTRA FOR EXPEDITED DELIVERY AND AM STILL WAITING OVER THREE AND A HALF WEEKS FOR DELIVERY.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order number 1792545941 you have uploaded is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29137010 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
One of my items (the bubble toy) did not work the way I thought it would. Definitely not worth the money. All of my orders that I have placed take way too long.
Side was as informed and prize was cheap. But The quality was exceptional! Very beautiful dresses.
The end of my saga with ordering from LightInTheBox has now ended when the company gave me a full refund to my credit card and also refunded the cost of postage to return the items. I spent a lot of time on this dispute. My real wish is that the items purchased and returned by me had been of good quality, but they were not!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29136989 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order number your have uploaded '2000653956455' is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service