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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Excellent!
June 6, 2023

This was my first putchase and I was totally satisfied.
The descriptions are good, sizes accurate, ordering simple and tracking excellent.
I will certainly buy more.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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I ordered 4 dresses each a different size for each of the four bridesmaids. I am the maid of honor I was really counting on light in a box to come through. Each dress fit each different body type. They were true to size. The colours pop and match the grooms tie perfectly.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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Good quality & Fast shipping
June 6, 2023

This was my first order and I was concerned as to how long it would take to ship and what the quality would be like when they arrived. Pleasantly surprised the goods were produced and shipped fast. The quality was very good. Only comment that I would make to other shoppers, pay attention to the size charts for each garment. Thank you.

Date of experience: June 6, 2023
Texas
1 review
0 helpful votes
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I bought one tee to try out the site and the product. Came back for another two. The product is better than I am able to find elsewhere, their customer support is very fast. Very good!

Date of experience: June 6, 2023
Portugal
1 review
0 helpful votes
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Satisfied
June 6, 2023

The material of the product we ordered was surprisingly good. However, the size of one of the products was a little off.

Date of experience: June 6, 2023
Sweden
1 review
0 helpful votes
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Satisfactory
June 6, 2023

My experience with light in the box was a satisfactory one, smooth order and delivery with tracking and all. Only thing is my order of about 20 articles came like in pairs and even singletons which made it quite annoying picking up but aside that everything was normal. Their product are suprisingly of good quality tho. Good job

Date of experience: June 6, 2023
Italy
1 review
0 helpful votes
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Professionalita
June 6, 2023

Professionali e disponibili, per ogni necessità rispondono in tempi brevi rimborsano l inconveniente

Date of experience: June 6, 2023
Denmark
1 review
0 helpful votes
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Jeg har nu gannem mange år købt forskellige varer ved LightInTHEBOX.
Tøj, legetøj, armbåndsure m.m. Priserne er utrolig små i forhold til alle andre på nettet.
Derfor vil jeg sige mange tak for en altid venlig behandling og en levering som er super.
Jeg ønsker at handle hos jer så længe som det kan lade sig gøre og har anbefalet alle
Venner og familie at gøre det samme. Tak for alt og venlig hilsen fra Viggo Hansen Witt.

Date of experience: June 6, 2023
California
1 review
0 helpful votes
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Sizing
June 6, 2023

I am a size 12. The extra large only went to the sides. About 30" was wide open in the front. Cute styles but far from American sizes. There is no invoice e information inside the package where returns are difficult so is easier to keep it and eat an order you can't use. Never again

Date of experience: June 6, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Slava, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 29248658 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely
Slava
Customer Service

Canada
1 review
0 helpful votes
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Disappointed
June 6, 2023

Delivery was slow, much slower than expected. Alot of the sizing was inaccurate and some of the material was very thin and felt cheap. A few of the products were great. I had many items that could not work and I am giving away. Refund offers on those items quite disappointing. I will give it one more try but if I am disappointed in these items I will be deleting the app.

Date of experience: June 6, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Slava, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 29248641 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely
Slava
Customer Service

Switzerland
1 review
0 helpful votes
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Sehr schnelle Lieferung
June 6, 2023

Sehr gutes Preis Leistungsverhältnis und sehr schnelle Lieferung

Date of experience: June 6, 2023
Italy
1 review
0 helpful votes
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EXCELLENT BUSINESS.
June 6, 2023

Fast shipping,great selection of items, very competitive prices

Date of experience: June 6, 2023
NL
1 review
0 helpful votes
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I bought these nice bulbs, beautiful and can advise everybody these super bulbs. Very fast and good delivery.

Date of experience: June 6, 2023
Texas
3 reviews
0 helpful votes
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Well pleased…
June 6, 2023

My first time shopping with LightInTheBox and I love each item except there was a problem with my favorite swimsuit was advertised as one size but it didn't fit properly, otherwise, I am well pleased!

Date of experience: June 6, 2023
Florida
2 reviews
0 helpful votes
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Wide range of clothing. Many items or novelty designs only seen here. Great pricing. Very easy to place order, with many payment options. Email updates for shipping are great. I knew when my orders were being shipped.

Date of experience: June 6, 2023
Texas
2 reviews
6 helpful votes
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Much better than Big Box stores
June 6, 2023

I've only been a customer here for a month; however, I've placed five orders already. The quality, price and selections are phenomenal. I had some initial difficulty navigating and understanding how the process works, but the customer service experience was great and they explained everything. They are both professional and personal. MUCH better than WalMart or other similar stores. Yes, the wait time for processing and shipping may be long, but well worth it in savings.

Date of experience: June 6, 2023
Italy
1 review
0 helpful votes
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Great shirt! And high quality
June 6, 2023

I really loved my new shirt, the materials are top notch, and I loved the design...I will buy more on your site, highly recommended!

Date of experience: June 6, 2023
Norway
1 review
0 helpful votes
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I have bought so much clothes now over last 2 months and they always come and look so brilliant. Can't be happier with lightinthebox.com!

Date of experience: June 6, 2023
Israel
1 review
0 helpful votes
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Had many small items combined into one large order, but everything arrived in good condition and properly packed in one box.No item was misplaced or forgotten by the seller. Thank you and will be back for more bargains that this site offers.

Date of experience: June 6, 2023
Greece
1 review
0 helpful votes
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I bought so many wonderful items for super-super prices! I really enjoyed them all!

Date of experience: June 6, 2023