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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This was my first putchase and I was totally satisfied.
The descriptions are good, sizes accurate, ordering simple and tracking excellent.
I will certainly buy more.
I ordered 4 dresses each a different size for each of the four bridesmaids. I am the maid of honor I was really counting on light in a box to come through. Each dress fit each different body type. They were true to size. The colours pop and match the grooms tie perfectly.
This was my first order and I was concerned as to how long it would take to ship and what the quality would be like when they arrived. Pleasantly surprised the goods were produced and shipped fast. The quality was very good. Only comment that I would make to other shoppers, pay attention to the size charts for each garment. Thank you.
I bought one tee to try out the site and the product. Came back for another two. The product is better than I am able to find elsewhere, their customer support is very fast. Very good!
The material of the product we ordered was surprisingly good. However, the size of one of the products was a little off.
My experience with light in the box was a satisfactory one, smooth order and delivery with tracking and all. Only thing is my order of about 20 articles came like in pairs and even singletons which made it quite annoying picking up but aside that everything was normal. Their product are suprisingly of good quality tho. Good job
Professionali e disponibili, per ogni necessità rispondono in tempi brevi rimborsano l inconveniente
Jeg har nu gannem mange år købt forskellige varer ved LightInTHEBOX.
Tøj, legetøj, armbåndsure m.m. Priserne er utrolig små i forhold til alle andre på nettet.
Derfor vil jeg sige mange tak for en altid venlig behandling og en levering som er super.
Jeg ønsker at handle hos jer så længe som det kan lade sig gøre og har anbefalet alle
Venner og familie at gøre det samme. Tak for alt og venlig hilsen fra Viggo Hansen Witt.
I am a size 12. The extra large only went to the sides. About 30" was wide open in the front. Cute styles but far from American sizes. There is no invoice e information inside the package where returns are difficult so is easier to keep it and eat an order you can't use. Never again
Delivery was slow, much slower than expected. Alot of the sizing was inaccurate and some of the material was very thin and felt cheap. A few of the products were great. I had many items that could not work and I am giving away. Refund offers on those items quite disappointing. I will give it one more try but if I am disappointed in these items I will be deleting the app.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29248641 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Sehr gutes Preis Leistungsverhältnis und sehr schnelle Lieferung
Fast shipping,great selection of items, very competitive prices
I bought these nice bulbs, beautiful and can advise everybody these super bulbs. Very fast and good delivery.
My first time shopping with LightInTheBox and I love each item except there was a problem with my favorite swimsuit was advertised as one size but it didn't fit properly, otherwise, I am well pleased!
Wide range of clothing. Many items or novelty designs only seen here. Great pricing. Very easy to place order, with many payment options. Email updates for shipping are great. I knew when my orders were being shipped.
I've only been a customer here for a month; however, I've placed five orders already. The quality, price and selections are phenomenal. I had some initial difficulty navigating and understanding how the process works, but the customer service experience was great and they explained everything. They are both professional and personal. MUCH better than WalMart or other similar stores. Yes, the wait time for processing and shipping may be long, but well worth it in savings.
I really loved my new shirt, the materials are top notch, and I loved the design...I will buy more on your site, highly recommended!
I have bought so much clothes now over last 2 months and they always come and look so brilliant. Can't be happier with lightinthebox.com!
Had many small items combined into one large order, but everything arrived in good condition and properly packed in one box.No item was misplaced or forgotten by the seller. Thank you and will be back for more bargains that this site offers.
I bought so many wonderful items for super-super prices! I really enjoyed them all!
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29248658 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service