On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased 3 pair of cotton pants; nice wide & tailored at the bottom cuff area. These are lovely, lightweight, subdued colours that will go with numerous tops and with the elastic waist, they're so super comfy. The 2 tops I ordered are equally as nice & all items are extremely well made - Love them all & the pricing was great. Shipping was fast & arrived in perfect condition. Am already putting together my next order!
I paid for delivery to a vacation address in Mexico. Failed delivery because "address doesn't exist," according to their website. I sent screenshots of location from Google Maps. The place exists but they don't use GPS or know how to use Google Maps, apparently. Here is the reply when I reported non-delivery: " Our logistics department confirm that there isn't a local tracking number...For more details, please contact the local carrier at +52 (55) *******." This number is Spanish with no option for English, there is no name for the delivery service, and "Customer Service" gives NO HELP.
They take my money, and do not take any responsibility for delivering the merchandise at the end destination, This is a Chinese company that does not have the facilities or connections to deliver reliably worldwide. I must dispute the charge with my bank because there is no follow-up from "customer service." They leave you on your own once the merchandise leaves China. I have to pay for this lesson - but you can benefit from my poor experience for free.
I order 3 dresses and a beautiful jacquet. I ordinary wear 2 x, i look at the sitze charter and ordered 3X. One dress only fit but tight, and the 2 other are too small. The jacquet is very very beautiful but dont fit, my friend wear L and it fit to her. But when i order to my husband it's all right every tire and beautiful.
Polo looks exactly as on the photo being displayed online. Good quality too.
I ordered 4 different items, all of them, the sizes are wrong, and the quality is the worse materials and finishes. Products are not worth a dollar $1. The stamp t-Shirts are like for Halloween! On top of that to return the items, they send you all offers possible to see if you keep the products and if you don't take any offer you have to pay for the return to China. Please stay away from this people. They just want to rip you off!
Additionally, when you try to write a review, you will see a sponsored ad with a 4.5 star review paid the lightinthebox themselves (see picture attached)
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29248757 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Pensé que era una marca americana, me sorprendí cuando ví que era china.
Sólo 1 de los sweteres que recibí, me satisface al 100 por ciento.
Los otros dos, no concordó el material con la imagen.
I have been shopping with lightinthebox.com for a while now and have had nothing but great experiences with this business. Items that I have purchased have all been excellent quality. Delivery has been much quicker than other sites with up-to-date tracking provided every step of the way. Amazing how many items there are on this site and at a great range of prices with either free or minimal shipping rates. I have had to ask for help from customer service twice and both time they were not only friendly they also saw my issue through to a positive solution. Thank you Lightinthebox.com
The linen shirts are very well made for such a great price.They are very sharp looking shirts.I took advantage of a sale happy I did.So I will see how well they keep me cool in Barcelona this summer.
My experience has always been courteous, friendly, and cordial with the Light in The Box Customer Service Personnel. I find they are always asking if you are well. I appreciate them immensely!
Love light in the box, this could become a problem. I love the styles, the shape and the customer service has been great. Thank you.
I've gotten several things from Lightinthebox.com. I've have excellent service and response time from customer service. Items are generally shipped within 2 weeks unless items are on back order. I had items that were too small and instead of me having to pay the expensive shipping to return, they gave me a discount on my next order. I just gave the smaller items to my daughter. Win win!
I received exactly what I ordered and I got it sooner than promised
I continue ordering because I like the uniqueness of their product. However they have gotten 4 orders wrong so far mainly because the items weren't the same style as pictured. I always order long sleeve items but have received several items that were short sleeve instead. After "jumping through the hoops" I have received a refund on these orders and donated the wrong order to charity. I am still waiting for an item that I ordered 3 weeks ago. It hasn't shipped yet!
I picked out a jacket from the LightInTheBox website and ordered it. It arrived far sooner than expected [based on the projected delivery date]. The quality of the jacket was very good and I really like it. Unfortunately, it was slightly too small, which was entirely my fault for getting the sizes wrong. I contacted Customer Service and they went out of their way to accommodate me. Great service.
When I ordered my product, it was to be delivered on a certain day. I needed it for a wedding. Of course it arrived a week too late. They said I could not exchange or get a refund because it was a custom order. There was nothing custom about it. Do not order from the company. They will rip you off.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29248738 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I've been very pleased to find Lightin the Box. Medieval dresses are hard to find. They are a little bit long but I love them. The tissue quality is very good for the price.
Bought 3 dresses, 2 are fine and the third is poorly made. Am trying to get a refund but impossible to get hold of anyone, without putting in my credit details to an outside company which i am loath to do.
Definately expected better support.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order number you have uploaded #6204530090 is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29248799 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service