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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered shoes and company said I received them, but I did not. Do I get a refund or not? I will never order from here again.
I ordered a 2XL and it came as about a size 8. The return policy is one sided as they expect you to ship to China, a very expensive proposition. They offered half my money back, but never paid it. I actually believed they would help me out or at least send another dress, but all I got were stalling tactics and things like "we sent an email to the manager at PayPal to expedite it" which doesn't even make sense. Just stay away.
I'm updating this review because the company refunded 70% without my having to send back the clothing. I'm quite pleasantly surprised. I would say be careful what you order, but they took care of me in the end.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Awful company not happy with purchase, paid delivery fee now expected to pay non returnable postage to return, garment not as shown in picture and button fell off when l opened garment...impossible to contact to complain...so l wasted £35 this company should not trade in UK...avoid
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Received a tshirt sold by light in the box as a gift. The first line on the shirt "engineer's Brain" was printed too large and the N in Brain is chopped off. Tried to reach the company about it and they do not have a way to contact support. Even downloaded their app and could not find a way to contact them.
Recommend searching for an alternate place to purchase from. Do not recommend this company.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
After buying the items, I had no support from them, in coordinating with the delivery courier. The courier asked for many documents to be uploaded for custom clearance. Even after following the requirements of the courier, they charged me huge demurrages. Light in the box replied to handle courier directly. Why should I be managing the courier which has been appointed by them? I ended up paying much more than the items are worth. I will never recommend to buy from here. Very very bad service.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Be careful dealing with Light in the Box. Their advertising is devious, customer service is nonexistent. I will never use this company again
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I am very dissatisfied with their return process. I was told they no longer provide return shipping labels. I don't have a printer. I am 74 years old so no longer work and have no access to a printer. The post office told me the cost to return the item would be more that the item cost. Their sizing is extremely small. I usually wear a 1x. This size was not an option so I ordered size 2x. The 4 tops I ordered do not fit. So now I am out my money and have 4 tops to donate to a charity because they are too small. Their site says "7 day satisfaction guarantee". Unless I get a free exchange for a larger size or my money back I am not satisfied. This is taking advantage of a senior citizen.
I cannot add a photo of the product or proof of purchase as I do not have a camera or a cell phone or a scanner or any device that will take a picture or a screen shot.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered 3 dresses. None of them even remotely resembled the picture.
The one that was linnen on the picture was made of heavy t-shirt fabric, the embroiderie was a print.
The second one was supposed to be made of transparent voile, but again was made from thick fabric.
The third one had a print that did not match the picture. Also, all the sizes were off the scale.
They only offer money back if I pay for the retrun of the goods AND if they agree the products were not good.
The only other possibility is a coupon, to be used for my next purchase. Which definately is NOT an option, cause I never, ever will order something here again. After 7 mails they had the audacity to tell me that they would not react to my mails anymore, cause they use a specific time frame to deal with problems.
DO NOT BUY HERE! YOU WILL NOT GET A REFUND AND THE DRESSES ARE CHEAP AND UGLY COPIES!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
It's been 3 weeks since I placed an order. The app claims it was shipped, even though when you track through USPS.com, it still is showing that they have not even received the package still! I googled the site to see that it was a legit company to my serious shock due to the fact that so many reviews claim really fast shipping. Considering it's been over 3 weeks and I still haven't received my order shreds that narrative apart. The Post Office tells me they haven't even received the package yet, while the app claims it was shipped 12 days ago! Unless its coming from China, which it states its not as it is coming from NY, it should never take 2 weeks plus to ship anything through the Post Office inside the US. I'm still not sure at this point if I will ever receive my order. Horrible processing & shipping procedures in place at LightInTheBox
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Quality of products is extremely poor. Fabrics cheap, manufacture awful, they do not resemble the images portrayed on the site. They claim to have uk warehouses but you are expected to send back to Asia by tracked mail AND pay the return postage, then they refuse to refund the full amount you paid. Don't waste your money, you wouldn't want to keep this cheap rubbish anyway!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
It was described in the ad as 100% cotton and but the tag said " 75%" cotton and it has that cheesy polyester feel. And the price wasn't cheap!
It also took forever, a month, to get here. The sewing of the dress was actually very good, which makes it all the worse.
Don't shop here: They lie.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29336977 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Do not order from the site!
All items run extra big and not true to size. All clothing materal appears cheap and not well made.
Shipping takes forever! Took 3 weeks to receive.
Plus they charge you for shipping (>$30), which I thought was a a lot and they charge you again ($30) for return items. To have money added back to your card takes several weeks.
Extremely disappointed. Will never order from this site again
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I purchased 2 shirts size 5X. They are too small. Beware of sizing. They want me to pay $10 to $40 postage to send to Asian Warehouse or refund 10%. Look out no returns or refunds just coupons. Not a US company
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
They take too long to shift your order sometimes the stuff comes in and it's good and other times it takes so long and it's bad better off to buy from somebody else
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
The blouses I ordered I did not receive. They keep changing the date of arrival. I did receive two blouses that I did not order. There is an insurance charge of $5.99, which is just a rip-off. They have no phone number for customer service. If I don't get my blouses I'm contacting Visa to fix it.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I purchased three blouses from Lightinthebox which I received 3 weeks later. I used their fitting charts that were not correctly sized to American standards. The blouses did not fit. When I tried to return the blouses they did not have a return policy that was friendly. I had to take pictures of the clothing with tape measures showing the length width bredth and depth of all three garnets. Then they said they would only credit $70 out of $90. When I complained they said they would make it $90.00. I went to the Post Office to mail back to China and the postage would have been $89.50. Which I refused to do. So now still trying to get a credit for the over priced and sly way they do business. DO NOT BUY ANY LIGHTINTHEBOX PRODUCTS. The company is a rip off.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
If I would give no stars I would. Purchased a dress for an event. It arrived 3 days past my event. Tried to cancel after placing my order but it wouldn't let me. They said I have to wait to receive. So I did. Tried it on and couldn't even zip it up. Tried to get a full refund but turned down. Now I have to try to recoup my money on my own without returning. Never again will I be purchasing from this website!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
LITB promised a 10.00 credit if I left a positive review. I left a positive review and LITB never gave me a credit, just a runaround, so I changed this review to one star!
THE PACKAGES DELAY SOO MUCH ITS NOT EVEN WORTH IT BETTER YOU ORDER FROM AMAZON OR SOME OTHER WEBSITE
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Modtog til. Tiden.
Jeg har brugt det 4 dage i træk, giver god massage, men sætter man den på det højeste niver det lidt, om man taber sig af det ved jeg ikke inu.
Men jeg har også prøvet det på Ryggen og det giver faktisk massage.
Kan varmt anbefales
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service