On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Update: Although I got only part of my order but Megha from customer service handled the situation and issued a refund for the part that wasn't shipped. Anyways the quality of the item I got was satisfying and used them all.
I ordered 17 items and received 10 items in a shippment that was supposed to include all of my order. I contacted the customer service but they directed me to the shipping company. The problem was that not all the items were packed which is not the shipping company problem.
Not a single thing the same as advertised. Not blue and white; it is a dull grey. Not cotton. Ordered June 3 and not delivered until June 30.
I will not buy from this company again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101031447 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
LIGHTNINGINTHEBOX IS A SCAM!
Beware!
Do NOT ever order from this place. I saw lovely clothes advertised and downloaded the app and ordered.
4 months later still not received.
I made enquiry and they told me address was wrong so goods were not delivered and they instructed courier to destroy parcel.
I checked on the app and address is correct and valid
I asked for refund and they refused because they say it is not their policy.
So I paid, gave CORRECT address, never received goods, items got destroyed by their instruction and no refund.
How is this OK?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101031532 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Like everyone else, I was scammed by this company. The jumpsuit I ordered was shinny, bad quality material and looked nothing like the pictures. The return policy is so convoluted and prevents customers from returning items if they are not satisfied with. They will claim that all your purchases are 'custom made' and as such you cannot return them, and that they are doing you a favour by accepting the item back. In the end the only option I had was to keep the item and get 30% refunded, I only got $70 back from $180 spent. The other option they pretended I had was to ship the item back to a warehouse in China via tracked mail, and that would have cost me $250. Needless to say, I will never ever buy anything from this place ever again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101014046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
*****Update******* Company has offered me a full refund as I did not receive the item.
Ordered only one item to test whether or not it was a good company.
I am glad that is all I ordered.
They insist it was delivered but I have never received it. They offer no resolution, but just keep
Giving me the same automated message over and over again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101014059 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Light in the box items not at all like shown in image and bad quality fabric is really cheap also dint receive one of the items that I have ordered and am not getting any response. Items are torn. Return is not free and we have to courier back to the factory
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101014114 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I did not receive the quality that was shown on the website. Light In The Box quickly refunded my order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101000434 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
DO NOT TRUST this AWFUL company! If the product you receive is damaged, or not as described (and it likely will be), they will make it INCREDIBLY DIFFICULT for you to get your money back. They will literally do EVERYTHING IN THEIR POWER to keep your money. They'll start out all sweetness and light, saying they understand your frustration and they're 100% committed to resolving the problem. They'll offer to refund you and pay return postage if you send them photos. Then they'll offer you a 30% refund and withdraw the offer to pay postage. Then they'll tell you you'll need to pay to courier the item back to their WAREHOUSE IN CHINA (even if it's both damaged and not as described) and also that you'll need to wait at least 4 weeks for a refund (only for the item though, not for the postage). Then they'll offer you a 50% refund if you keep the item - but they'll only provide a link to a 30% refund. And round and round they'll go, sending you messages, pretending to care, but really just hoping you'll eventually lose the will to live.
The ONLY reason I (eventually) got a refund is because I was fortunate enough to have paid through PayPal and was able to open a dispute. But even after I did that, Lightinthebox REFUSED to communicate through PayPal's messaging system. Every subsequent message came through their own system. Initially they told me they'd deal with me faster if I closed the PayPal dispute. Then they demanded I send them the photos I'd already sent them. Then they offered me the 50% refund again. Then they tried to scare me with the "pay for your own courier and we'll take at least a month to refund you" routine. I copied every one of their messages via screen shots, into the PayPal dispute system and eventually Lightinthebox capitulated and refunded my money - but only after an enormous battle and about twenty messages spanning 7 days. I'm fairly sure that mine wasn't a one-off experience because all they sell is cheap, Chinese-made crap. Every single review on their own website is fake and they even have robots leaving positive reviews for them on another Trustpilot page. Avoid Avoid AVOID!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #29444008 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I never received the package.
There is no clear way to contact the company.
Most attempts to resolve the issue direct you to downloading their app
Based on my first purchase experience I would highly recommend to stay away from this company.
Also, their location (China) is not very apparent on their website.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29443902 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
The return process of this company is the most convoluted, non-intuitive, expensive, time consuming unforgiving policy I have ever encountered. If you like solving cryptic puzzles designed by Einstein, you might enjoy traversing this return process. It is like a never ending treasure hunt. I will never shop at this business again!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order number #7022053 you have uploaded is incorrect.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Quality concerns: low-quality or defective products from LightInTheBox.
Shipping delays: shipping times or delays in receiving their orders.
Customer service is terrible, they do not care for the customer and will do anything to lay blame on the customer and will never resolve the issue or help the customer. Receive satisfactory resolutions to their issues.
MANAGEMENT needs to correct the company issues...
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered a replacement band for a Garmin Forerunner 35 watch. That is the correct part, as my original watch has that embossed right on the band. What they ship does not fit that watch, even though that is how they advertise it. There is no way to return or get refund outside of China, and now you are stuck with Google sending tons of ads from them!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
When you order cross all your t's and dot all of your I's. I ordered a bright flashlight got my order today. It was not my flashlight. It was 5 pics on some kind of paper of a sunset. So if you order the pis you may get a flashlight.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered a size "M" men's jacket from LightIn TheBox. They sent me a bad cheap looking "M" jacket thirty days later, nothing to do with the picture they posted. The "M" size was as small as a regular xsmall size, no exageration at all. LightIn TheBox has no return service in place. I had to sent the item to China and it cost me $45.40. They reimbursed me only the jacket price ($53.00) forty days later. Question: Are you going to take a chance?
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I have notified the lightinthebox cutomer service that my order was not delivered when they said it was. The replay i have received which is identical in every way, twice received is for ME to check where the package is. They take no notice that the package is not here. They will NOT acknowledge my request for a refund. They will NOT acknowledge any other request other than to tell me it is MY responsibility to check where my package is. I WILL NEVER ORDER FROM THESE PEOPLE AGAIN. I SUGGEST THAT YOU NOT ORDER FROM THESE PEOPLE IN THE FUTURE. I ONLY GAVE THEM A 1 RATING BECAUSE THERE IS NO ZERO RATING.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered a silver paisley long sleeve dress shirt as pictured on the website. What I was given was something completely different. I asked for a refund but was offered a discount on another item on their website. Why would I want to order another item when I did not get what I wanted the first time. Its been weeks since I requested a refund and I have not heard from this company as of this date. I have attached photos of the shirt advertised and what was sent to me. Completely wrong color, no shine in the shirt and the buttons are also different.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Picture showed nice pink skort. Fluorescent ORANGE skort arrived. Very cheeply made and NO pockets on any of them! NO way to contact company. Do NOT order from this company. I never do reviews but this was so disappointing, I felt I had to. Hopefully warn other people.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Clarification: I chose the 30% refund for the only reason that it is better than nothing.
I orderd two dresses; one was the wrong color (which I admit could have been my mistake). The other did not fit. When I tried to return them, I was told that the dress had been "custom fit" and was not returnable. "Custom Fit" to me means that I was measured and the dress was made specifically for me. This did not happen! I understand that sizes vary internationally but it is a lie that this dress was custom fit for me. Now I'm stuck with two dresses that don't fit. I was a little skeptical ordering internationally, but I thought I would give it a try. Don't do it!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Nothing at all like the photos of their product. Badly made and poor quality fabric plus the print on the top is blurry.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered an outfit from this website. It does not fit! When I tried to obtain a refund I was advised the item was 'made to order' and a refund was not possible. I am so very disappointed and annoyed. The outfit cost a lot of money and it's totally useless to me. I will NEVER PURCHASE ANYTHING from this site ever again and would advise others not to
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101031391 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox