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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a dress from the website. The picture LightIn The Box had on the website was very beautiful. Once I got the dress it was of very poor quality, nothing like the picture and the fit was off. Because this was what they considered a made to order dress, which is not custom made, they would not issue me a refund. How can you not issue a refund on an item that doesn't meet expectations?Stay away from this company. I will never order from them again and I will be sure to tell my family and friends to stay away. This company is a rip-off.
Awful and untrustworthy. Their returns policy is so ridiculous and difficult it is obviously designed this way to put you off doing the return. It's is also expensive and with no reimbursement of the return postage. You have been warned. They sell cheap crap!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205063 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
First time Buyer from this company and the shirts literally do not match with what is shown on their website. Colors and fabric do not match to the pictures online. I tried to return my items and I have to ship them back to Jiaxing,China to a person/company named TianGuiChuan. I received the Order from New Jersey. This is a rip off. Why can't I just send this pack to their Warehouse in New Jersey? Buyer Beware!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205239 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been trying to get the company to give me my refund for months. They wouldn't send me a return shipping label and found them mailed it back myself. Sent them pictures of the measurements. I normally wear a large so I ordered in XL it fitted like a medium I sent pictures of me wearing them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205549 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Thank you for making these hair pieces to clip in to cover my thinning areas. I'm no longer embarrassed to go out in public. Quality and color are perfect.
I'm happy with the shirt I received. Nice material and it fits well. I will probably buy more.
The dress I ordered is fine but the sleeves are snug so I wanted to exchange it for a larger size. You don't make it easy. Measure this, measure that, take pictures. I opted just to keep the dress and try to adjust the snugness myself. I will not be ordering dresses anymore.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205565 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Je suis très satisfaite de mes achats. Les tailles sont un peu grandes, il m'aurait fallu de l'XS, mais la qualité est très bonne.
The dress was not as pictured. Sleeves were 3/4 length in picture, but it was short-sleeved. Neck came down lower than pictured. Return takes numerous emails to even get the address to send it to. When you get the address and go to the post office you find out it costs more to return it than ithe dress is worth. They give you 30% of the value as a "refund." I would never order from them again.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101189724 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Very disappointed with the customer service! I am asking to exchange a dress and they do not want to exchange! I am not asking for any refund! Do not buy form this company, they are scam from China their sizes does not match with the website and now they don't want to exchange! They should not be selling in USA!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101189691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I ordered 4 products. 2 were damaged upon receipt and the other two were not appropriate sizes.
In an attempt to return the product, they state that the only way is to pay for return package to Asia. AND, you have to enter each product individually. Hence, the cost to return is almost equivalent to the cost of the product. They do not warn you of that factor prior to purchasing.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101189667 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Everything I have purchased so far has been high quality and delivered timely.
I got what I ordered. No more questions about what else to order.
Ordered 5 '3 D' shirts, got pure crap from China. One shirt is not recognizable at all. Stay away from this company!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101189647 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
UPDATE: Slava, in customer service noticed my review and corrected my issue with a refund! Thus, I have upgraded the rating to 5 stars. Thanks you Slava!
Previous review stated:They do NOT correct inaccurate shipments (I received an inferior dress- see photo #1- without the advertised design- see photo #2) and the return procedure was tedious although the emails were polite. I ended up accepting a 70% CREDIT TO SITE refund (not originally offered). When ordering with them again using the coupon rebate, including all their shipping charges, etc, I ended up losing about $56 overall in the new inexpensive purchase combined with the money I lost with the original purchase. I should just have eaten the loss. Will not use them again. They should have a USA return site!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101189638 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Szinte mindent megtalálok, amire szükségem van. Szín önállóan a termékek. A csomagolás lehetne jobb, sajnos nem áru kímélő. A szállítási költség nagyon magas.
Fast delivery with well communicated delivery info. Product is as ordered and works fabulously in my car. All in all a good experience.
After reading their "ethics" I ordered two dresses. They took 3 wks to arrive. Workmanship is shoddy and the fabric smells like chemicals. The "linen" is paper thin and feels like gauze. The items are China made and are crap. I'll be tossing them rather than throwing more money away to return them TO CHINA!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101179046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I have sent several emails and described the items I received that are wrong but they have not sent a reply after nearly a month! For the most part I am happy with all but two outfits that are completely wrong! I've been a good customer and only want one of two things done either return my funds for those two outfits or give me a return label to send them back! G.B.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order number 101040801 you have uploaded is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101204981 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox