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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Very fast delivery and everything arrived in great condition and the sizes I ordered for my son and I, fit perfectly!
One of the items was damaged which was the ear cuff.It came quick.
My experience witht his company was awesome, I got my product and had no issues whatsoever.
Toujours un bon service! Et réception dans les temps. Et vous emballez de façon efficace! Tout arrive en bon état. Merci!
I received my package all individually sealed in their own plastic bag and everything fit perfectly. I was really pleased.
Dress ordered was ok. Very long but easy to hem.Sizing accurate.
Black linen pants wat too small. XxL more like a medium.
Swimsuit nice but busy sizing did not match swimsuit size. Way too small.
Would not order from this company again,
US women, do NOT purchase shorts from this venue. A size women medium, clearly is not correct! Unless you would like to use these for a doll or infant, maybe the size would be correct. Tried to return and it will cost $267.61 for UPS to send international. Awful company, now disputing the charge with my credit card company.
Don't order from them, unless you want to spend $30. To ship to China, and you will never get your refund. BEWARE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101213448 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Too long time delivery. My address was good but the send my parcel elsewhere the first time
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101213459 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
1 star is to many for this company. If u think of buying from them... don't. I purchased 2 shirts they took my payment of course but couldn't find my order lol. I sent them proof of payment & order & they act confused. Didn't have a problem taking my money tho
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
This is my first experience with Lightinthebox, I'm very satisfied with it! Will purchase more!
Some items do not match with the picture and some has wrong size. If you want to make a return, you must pay for it yourself. The costumer service are a bit late to response but they solved my issue.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101204791 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
We received the items fast after the purchase. The items were as per the pictures on the website.A nice quality for the price paid.
I am very happy with your talent to organize, you do all this in a pleasant way.
I ordered a dress from the website. The picture LightIn The Box had on the website was very beautiful. Once I got the dress it was of very poor quality, nothing like the picture and the fit was off. Because this was what they considered a made to order dress, which is not custom made, they would not issue me a refund. How can you not issue a refund on an item that doesn't meet expectations?Stay away from this company. I will never order from them again and I will be sure to tell my family and friends to stay away. This company is a rip-off.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101204981 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Awful and untrustworthy. Their returns policy is so ridiculous and difficult it is obviously designed this way to put you off doing the return. It's is also expensive and with no reimbursement of the return postage. You have been warned. They sell cheap crap!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205063 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
First time Buyer from this company and the shirts literally do not match with what is shown on their website. Colors and fabric do not match to the pictures online. I tried to return my items and I have to ship them back to Jiaxing,China to a person/company named TianGuiChuan. I received the Order from New Jersey. This is a rip off. Why can't I just send this pack to their Warehouse in New Jersey? Buyer Beware!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205239 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been trying to get the company to give me my refund for months. They wouldn't send me a return shipping label and found them mailed it back myself. Sent them pictures of the measurements. I normally wear a large so I ordered in XL it fitted like a medium I sent pictures of me wearing them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101205549 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Thank you for making these hair pieces to clip in to cover my thinning areas. I'm no longer embarrassed to go out in public. Quality and color are perfect.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101213443 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox