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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The material is nice but much too long dress. It is a print but there seems to be lots of print that was not printed.
Product was not at all what we expected. In talking to customer service they agreed to a total refund of my purchase if we gave a good rating. So here it is.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101223187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Les délais pour fabriquer et préparer les produits sont parfois très longs. Les produits ne ressemblent pas toujours aux photos. Devrait avoir une plus grande variété de tissu (autre que polyester, lin et coton) pour les vêtements.Quand même bonne qualité.
Après plusieurs mois, la compagnie n'a toujours pas réglé le problème pour que je puisse voir l'accumulation de mes points sur mon IPad.
Everything went well with ordering and receiving and the shoes are very comfortable
Good service on timing. Good on communications. But now I cannot get any reply on my exchange problem.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101223206 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am so very very happy with EVERYTHING I have ordered. And the prices are UNBELIEVABLE! I stumbled upon the site, looking for something else, and I am so very glad I did. I never like online shopping because the items NEVER looked like the pictures ( bad quality) but not Light in a Box. What you see is what you get. That's how it's supposed to be.
Lots of choices of dresses. I bought 2 and both are lovely and exactly what I wanted. I will purchase again.
My order arrived, but one item is not in good shape, cannot give as a gift. Not very happy.
It was easy to order and it was delivered quickly.Now let's see if it truly works! I am incredibly tired of having my debit card hacked on what seems like a daily basis!
Received the order in a very short amount of time thanks
Love the unique selection of clothing LightInBox offers! My only complaint with my last order was the hat was creased on one side of the brim from shipping.
Très déçu peux pas retourner car ma carte mec a été compromise alors a été canceller
Cher client,
Voici Megha, superviseur du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Désormais, vous recevrez rapidement une assistance personnalisée.
J'ai créé le ticket n° 101223215 pour votre problème. Le message de ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez l'examiner, nous attendrons votre réponse.
Mon plaisir de vous aider!
Sincèrement,
Mégha
Service client Lightinthebox
You can't return anything but I love these clothes and patterns so much
1 to small... a hassle to return it. Size says 2 xl but maybe a large
Light in the box is very addictive, I can't stop myself! There is so many awesome unique products on this site! Very easy to get around and order. I highly recommend you give it a shot! The items I recently received from here was jewelry.
I have received all 3 orders. I am heading Home Wednesday and will check them then. My review may change based on the accuracy of each order.
I looked at the bag several times before I made up my mind. Now that I own it I'm so happy I decided yo get it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101223148 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox