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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Gostei muito do site. Tem uma imensa variedade de produtos e o pedido que fiz chegou muito rápido, bem embalado e funcionando perfeitamente.
The website was easy to use, the canvas painting I ordered is available in numerous sizes, and the ordering process was straightforward. The tracking data was accurate and kept me up to date with the forecast delivery date. The painting arrived within the advertised time frame. I'm very pleased with the painting, which is excellent quality and very competitively price. I highly recommend LightInThe Box.
Supplier came through as advertised on in the time specified. What more can you ask? Who do do do do do do go do do go to go to go do go go go go go go to go go to to go to full go to go to to yell to to to go go
Amei tudo. Super indico.chwgq certinho. Podem comprar sem medo. Comprei um depilador top demais. Recomendo.
Ordered two ladies polos. I sized up two additional sizes just hoping they would fit. Blousy would be ok even if too big. Garment price was acceptable, but not a real bargain.
I felt shipping cost was very high, so that may limit future purchases.
Communication was almost daily. I felt like they were trying to keep the customer informed.
Arrived just fine, no issues or additional charges.
Shirts ordered were a bright print which I anticipated, but the print on one shirt is way out of focus. Not a soft focus but a bad visual design, even for bold floral. I looked for return details but assumed it wasn't an easy process and I'd probably never get my payment back, would have to pay return shipping, etc so gave up on the idea of returning it. But definitely not an issue I could control, and I wouldn't have bought it if the photo had been accurate.
The second shirt was in focus and looks nice, but colors aren't really same as in picture. Again, won't return but not thrilled.
Had these been inexpensive then I could just live with it, but amount spent including shipping/fees was well more than I would have in a store.
Not sure if I'll be a future customer. High shipping and return policy are big deal breakers, so will just depend on the item.
Item arrived a bit late but I am happy with my item. Very pretty. Can be worn with jeans or a dress
It is hard to describe what purchases and how much goods I have from you. There is not a single thing that I or my friends do not like. I do advertising for you both at work and in my town and every time I hear positive things when it comes to shopping with you. No matter where I am, whether at home or in the store, I attract many people's attention because the goods from you are "UNIQUE". Attention because if I want something, I buy it. Thank you very much, but it does not mean that I am saying goodbye to you - your shop is a miracle of the 21st century. Regards
I bought 4 polo shirts they look great, true fit. I wear a Large and they were a true fit. The only negative I would say with Liteinthebox is their shipping and handling is Ridiculous in pricing. I could find the same shirts and items with Temu and they have free shipping and handling all the time. That's a HUGE game changer. I've had lots of friends and family stopped shopping with you guys and went to Temu because of your outrageous shipping costs. I have scaled back shopping with ur site as well. I hope you either cut ur shipping to a regular locked in general free or wave it totally. Or even send repeat shoppers free shipping offers as a coupon to keep us..
I have tried shopping several times from the site and found that the items are of excellent quality and also with regard to delivery, it is fast. It would be preferable if the shipping prices were slightly reduced. Thank you.
Adorei os produtos, a qualidade deles é muito boa e são muito úteis. Comprarei mais vezes.
Ótimo produto rápida entrega, perfeitamente em bom estado chegou super rápido eu amei demais
I love this website they have great quality at a great price I love there tee shirts they feel so good on my skin and the print on the shirts are so bold and colorful and I love that it take no time to get my product I give them A++++
I have had a good experience with light in the box I just wish we would be able to contact the sellers
Customer care and shipping were excellent. One item was delightful and surpassed my expectations. The other one, not so much. I doubt I will wear it even though it is technically what I ordered. A little big, a little boxy and unflattering, and a less than pleasant fabric.
They have some things i really like and fit nice as well as the jewelry
From start to finish lightinthebox has been terrific. Easy ordering, on time delivery of quality products.
After order checkup to make sure order has arrived and lived up to expectations. Site offers detailed
Description of products. Satisfaction is their top priority. I have ordered twice and have been pleased
With both product and service as well as price. A combination that is hard to beat.
The material is nice but much too long dress. It is a print but there seems to be lots of print that was not printed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101223148 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox