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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I had a very fast delivery and everything that I bought was top quality. I bought my wedding from this site last year and that was where my mind was made up on the quality fit. Thanks Lightinthebox
It took so much time and the freight charge were high
This was a great buy. Highly recommend this site. Premium product at a minimum price
I love this dress! Fits perfect and I love the material!
Got my shirts I ordered Didn't take long and like them all
Beware it's a scam site and do not buy any item from there! We bought a cheap stuff but a paid a huge amount and wanted to return. But they have made our life difficult to return the item by offering reward in terms of coupons. Scam!
Ordered dress July 7th. Still no delivery and cannot reach anyone. Email is useless. I NEED FOLLOW UP BEFORE I FILE COMPLAINT
Trans ID 40M*******UJ*******
Invoice ID litb*********************
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101223129 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Estou satisfeita com a minha compra. Chegou no tempo certo e bem embalado, parabéns aos desenvolvedores do app.
Gente o material é perfeito, qualidade única e sem igual, detalhes muito lindos, eu amei cada detalhe
My experience has been wonderful with Light in the Box
I've ordered the same bags twice from the site. The first time, I ordered 4 bags and had to wait forever on the order because one of them was taking forever to process (back order possibly?), but they gave a discount due to the wait and once they shipped they arrived quickly. The second order I received the small bags when I ordered the large bags, and I am still waiting (and waiting and waiting…) on the correct bags to ship. The bags are super nice and the price was excellent, my only complaint is the shipping issues I've experienced.
I am a big guy. All items were ordered at 3 XL.I ordered some items for my daughter too. All came to small as well.
"Silky" tank tops are at least two sizes to small. One of the Hawaiian shirts didn't have a button eyelet so it's basically useless.The other one ( with the girls) is not 3XL which size I normally buy in the stores here.
Swimming pants don't go past my thies.
The summer shoes are fine though.
DHL delivery was to my expectations.
Unfortunately I didn't save my emails but, even if I did I wouldn't want to go to the GIANT HUSTLE of going through the process of returning anything.
I just won't buy anything ever again from LITB.
I do NOT recommend this merchant to anyone who is bigger than a person from Asia.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Melhor app gente pra comprar itens sem sair de casa, amo as promoções. Demora um pouco, mas chega.
Gostei muito do site. Tem uma imensa variedade de produtos e o pedido que fiz chegou muito rápido, bem embalado e funcionando perfeitamente.
The website was easy to use, the canvas painting I ordered is available in numerous sizes, and the ordering process was straightforward. The tracking data was accurate and kept me up to date with the forecast delivery date. The painting arrived within the advertised time frame. I'm very pleased with the painting, which is excellent quality and very competitively price. I highly recommend LightInThe Box.
Supplier came through as advertised on in the time specified. What more can you ask? Who do do do do do do go do do go to go to go do go go go go go go to go go to to go to full go to go to to yell to to to go go
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service