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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good deals, true to size. I brought 3 pairs of sandals all fit perfectly. Good packaging and came in short time frame. Such a great selection.
Amei as minhas compras! Chegaram rapido para mim. Comprei duas correntes e a qualidade é excelente! Provavelmente comprarei novamente!
Recomendo!
Loved my purchases! They arrived quickly for me. I bought two chains and the quality is excellent! Will probably buy again! I recommend!
I just received my new shorts and the pocket is ripped from top to bottom
$#*!ty Quality! 100%
Never again will I buy from them!
And the worst part is... there is no number for customer service. You have to download the app
This company is garbage
Do not order from them!
Products do have flaws. I understand that...but if you can't talk to a representative then what kind of company is it!
I order some shirt and paid for the express delivery for 3-5 days hoping i would get it before my friends birthday. It's been 7 days and i got an email that says its getting ready to be shipped. The birthday has already been pass. Never will i order from here unless i get a refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240234 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 3 items from them and was told order was received, but I have yet to receive one item. Will not purchase anything else from this website.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240404 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Det er sjovt og udfordrende (for økonomien) at surfe rundt i LightInTheBox.
Vi vil alle finde ting vi lige står og mangler og kan bruge til noget..
The dress I ordered was described as linen - it was gauze! Ugly & so cheap I would'nt wear it a a nighty! The reurn is so complicated that I refuse to spend another cent on mailing back to China! Why can't I return it to the NJ address from where it came? This is a deplorable company. Do not buy a thing from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240463 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Rendszeres vásárlója vagyok az oldalnak. Sokszor előfordul, hogy egy-egy termékkel probléma van de mindig sikerült ezt a megoldani az ügyfélszolgálat segítőkészségével. Többször lehetne leárazás és az ide érkezés is nagyon lassú.
Comprei um fone, aliás maravilhoso pena que veio com um fone apenas pegando,mas a entrega foi rápido e ambos atenciosos me enviando informações de onde o aperelho estava.
Bit slow on delivery and getting product after ordered. But so far pleased with purchase
Easy ordering experience and nice shirts! Shipping is super quick.
The sneakers are looking very good and are very well fabricated.
One pair I have ordered one size bigger, because I could see the need for this in the reviews on the website.
And it was a correct decision. So always have a look at the reviews and also check the size table on the website.
Another order gave me the chance to see how a problem with a product is solved by Lightinthebox.
I can say that they have a very good administration / Client service, and they have solved the problem for 100%.
I have ordered quite a few things over the years from this company. The quality of the items seem like that of cos-play, but then again, that is what I ordered it for. I really do not like that they do not let you leave a 1 or 2 star review. I have ordered items that say "one size fits all" that were definitely only for the very petite. I think they count on you not returning purchases because their stuff is so cheap that it is not worth paying the shipping to do so.
I ordered my golf shirts and my husband shirts too. Both fit good and we like design also. We like material. It's keeping dry summertime.
I was a little disappointed about my order being delayed after waiting for two weeks for the initial purchase. I really liked the shirts so i decided to wait until the items were restocked. It didn't take long for the item to be restocked and my order was on the way. I look forward to receiving my merchandise when it gets here.
It was easy to complete purchase. Shipping was a little slower than expected, but arrived complete and satisfactory.
Great market place. Many different product groups and different types of products and quite good prices. No separate taxes, includes with shipping.
Chegou tudo certo e rápido, produto de qualidade.esse site foi uma surpresa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240212 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox