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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
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Review
September 21, 2023

Har huvudsakligen god erfarenhet av mina beställningar. Viktigt kontrollera storlekstabell per plagg. Bra priser. Saknar bild på baksidan av plaggen.

Date of experience: September 20, 2023
Canada
1 review
0 helpful votes
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Delivered as promised
September 21, 2023

My t-shirts came on time, they were true to size and the fabric was very soft

Date of experience: September 20, 2023
Florida
1 review
0 helpful votes
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Bad customer services
September 21, 2023

I ordered two oversized t-shirts and they are very small, when requesting a refund and returning the products, they practically do not want to refund your money and you must pay the return when you already did so at the time of purchase, I do not recommend this page. There are others best and best customer service.

Date of experience: September 20, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101630972 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Italy
1 review
0 helpful votes
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Ottimo
September 20, 2023

Complimenti, siete un'azienda molto corretta e puntuale, sia nelle consegne che nei resi. Sicuramente continuerò ad acquistare da voi e vi farò molta pubblicità.

Date of experience: September 20, 2023
Canada
1 review
0 helpful votes
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Happy!
September 20, 2023

First dress was not what I expected & received a full refund! My second dress is exactly what I hoped for & look forward to wearing it for my daughter's wedding.

Date of experience: September 20, 2023
NL
1 review
0 helpful votes
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Mooie spullen
September 20, 2023

Goede materialen,op tijd en niet duur zal jullie aanbevelen

Date of experience: September 20, 2023
New York
1 review
0 helpful votes
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Great prices
September 20, 2023

I love the the clothes are good great material only one thing I ordered 5 sweatsuits and only received 3 that's one of the bad things that I did not like about my experience with you guys.

Date of experience: September 20, 2023
Canada
1 review
0 helpful votes
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Happy customer
September 20, 2023

I had issues with a golf shirt I ordered. Customer service responded quickly and to my satisfaction. Will order again

Date of experience: September 20, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101630975 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Czechia
1 review
0 helpful votes
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Perfect
September 20, 2023

Kvalitní zboží za nízké ceny.Vřele doporučuji tento web.Rychle dodání je přednosti tohoto obchodu a zboží je totožné jako na fotkach

Date of experience: September 20, 2023
North Carolina
1 review
0 helpful votes
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Sizing is off, I followed measurements and even went up a size and still too small.
Quality, fabric on some items was awful. Black dress sewn with white thread. Soft jacket was so uneven I could not even fake it so it looked good.
Shipping was cheap, however I was also charged a "shipping service" fee. What!?!?!?!
The items I want to return, they asked me to take photos for proof and asked me to measure each garment. Really! And now, they do not have a US return facility, therefore I have to send my items to China at my expense. This is all just unbelievable to me.
Membership fee - never agreed to becoming a member, $20.00. Need that refunded.
Customer service, via email only, no phone number to be found.

Date of experience: September 20, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101630979 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Brazil
1 review
0 helpful votes
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Excelência em atendimento
September 20, 2023

A compra pela light in the box tem sido muito satisfatória, com entrega no prazo estabelecido. A qualidade do produto é muito boa. A light in the box é a única loja de roupas que me arrisco em comprar

Date of experience: September 20, 2023
Estonia
1 review
0 helpful votes
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Hinnang firmale.
September 20, 2023

Olen mitu korda tellinud kaupa Teie firmast ja leian, et kaup vastab hinnale. Ei saa endale lubada mõtet, et saadetud kaup oleks ideaalne kuna hind on suhteliselt madal. Osa kaupu on olnud väga meeldivad, kuid osa mitte väga. Meeldisid vannikardin ja mõned dzemprid ning bleiser. Kahel dzempril olid värvid liiga heledad mitte nagu reklaamis.
Samas meeldib mulle Teie firma suhtumine oma klientidesse. Väga hästi on korraldatud informatsioon.
Kahjuks on mul raske põhjalikku tagasisidet anda kuna ei valda inglise keelt ja pean kasutama google translatet.
I have ordered goods from your company several times and I find that the goods correspond to the price. Can't afford to think that the sent goods are perfect because the price is relatively low. Some goods have been very pleasant, but some not so much. Loved the bath curtain and some sweaters and the blazer. The colors on two dzempers were too bright, not as advertised.
At the same time, I like your company's attitude towards its customers. The information is very well organized.
Unfortunately, it is difficult for me to give detailed feedback because I do not speak English and I have to use google translate.

Date of experience: September 20, 2023
Canada
1 review
0 helpful votes
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Cheap products and shady refunds.
September 20, 2023

I had to return over half of my order (after waiting 3 weeks) because the quality was either so cheap and poor and/or the sizing was fit for a small child. When I tried to return, I got a run around of offers for "quick return" options that all involved keeping the poor products for only a portion of the price I paid. Obviously this did not interest me! The final solution was to allow me to do a return, but for the fee of paying shipping a second time. So, I get to pay more money now just to get my refund, for an order I am needing to return because their products are absolutely nothing like the pictures they falsely advertise. Save your money and shop at a real store or a trusted, professional, online source!

Date of experience: September 20, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101630985 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Maine
1 review
0 helpful votes
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Great site!
September 20, 2023

I have ordered several things from LightInTheBox, and have been happy with all of them. The prices are very reasonable, and the delivery time is reasonable as well. I have been happy with the quality of every item I have bought.

Date of experience: September 20, 2023
NL
1 review
0 helpful votes
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Good Quality Items
September 20, 2023

The customer service is amazing. The items i have purchased have always been exactly what i expected. Some items were more than what i expected as well. I have tried other sites like this and was very disappointed in the items i received. This shop is really worth it.

Date of experience: September 20, 2023
Canada
1 review
0 helpful votes
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Great Products at Great Prices
September 20, 2023

There are so many items to review and most do meet the product description and are always at great prices.

Date of experience: September 20, 2023
Canada
1 review
0 helpful votes
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Awesome
September 20, 2023

My order came as promised the only complaint is the sizing chart. In Canada our sizes are bigger you should make larger sizes. Your product is A+ quality.

Date of experience: September 20, 2023
Romania
1 review
0 helpful votes
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Ușor dezamăgită
September 20, 2023

Cam dezamăgită de data aceasta pentru că mi s-a trimis maieu culoarea kaki în loc de alb și mărimea M în loc de S iar bluza cu mânecă lungă are o nuanță total diferită față de cea din poză, e un albastru mult mai deschis și arată ieftin. Celălalt maieu și rochia sunt ok.

Date of experience: September 20, 2023
Poland
1 review
0 helpful votes
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Polecam
September 20, 2023

Jestem bardzo zadowolony z zakupów, obsługi klienta i bardzo szybkiej dostawy.
Jeszcze wiele razy będę tu robił zakupy.
Polecam.

Date of experience: September 20, 2023
Czechia
1 review
0 helpful votes
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Vše super
September 20, 2023

Rychlost, dostupnost, komunikace, levné věci, vše zatím OK

Date of experience: September 20, 2023