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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Excepted for the shirt I ordered that is too large (bad shape) and have long sleeves instead of short or 3/4 ones, I'm satisfied with the quality value ratio of the items I bought.
Up to now, I'm very satisfied about the quality of the LightInThe Box products. Delivery time is also well respected.
I have seen very nice things on your site. I wisch i could buy them all. I bought a few that i am very happy with. I also like the payment Methods. Thank you.
Trés content de mes achats...bonne marchandise...
It can always be better, in the case of sets, a different size for the sweatshirt and a different size for the trousers
They r fast, almost every time i can find cool things, althogh the quality of some goods r not as good as i would expect, i strongly recomend to everyone to go and look around
When I first placed order, I was quite skeptical as to whether this was a legit company or not. But I found their prints compelling to take the risk. Since placing the order, they provided regular update on shipment and I received material earlier than promised. Though the print is as shown in the photos, their polyester fabric looks cheap and I doubt I will wear that shirt order more. But their linen-cotton material is ok. Fit is good. And I expect to buy more in the future.
Grazie alle belle e inedite proposte commerciali, Ultimamente ho avuto l'occasione di acquistare diversi prodotti soprattutto
abbigliamento abbigliamento uomo estivo ma anche complementi di arredo per la casa e sono rimasto sorpreso dalla buona fattura dei capi proposti a prezzi molto economici. Continuerò ad acquistare in furturo anche perche l'organizzazione di vendita di questo negozio web, offre diversi incentivi davvero allettanti per una spesa conveniente.
Somehow it happened that one of my items got changed automatically within few days in my order but the customer service was ever so helpful, many thanks! Also the goods arrived quickly and without the need to pay the customs (ufff...). Funnily enough what I thought would be bad quality was perfect and vice versa...not always though...overall I have a good experience and when the postage lowers down a bit I will order again;-)
The products are very good. I love each of them very much. The men's bag and sneakers are great.
My only problem is the very long time it takes for the items to be delivered after the orders were placed.
The sizes are never true or accurate I ordered two pants and no one fits measurements are wrong in the provided tables
Ho acquistato più di una volta alcuni abiti sia da uomo che donna e bambina e la qualità dei tessuti e super ottima e anche come consegne sono puntuali.
Pretty and cool clothes to low prices.
Fast delivery on the doormat.
Good in fashion.
Possible to follow the latest in fashion which they offer because of the amount if clothes offered to good prices.
Got good comments on a coat from a random person walking buy on the street:-)
Highly pleased.
Annette
I want to let you know that I am happy withe every item that I ordered. Every yhing was priced right and shipped without any mistakes. The quality is very good and the sizing is spot on. Keep up the great deals and good work.
Your sizes vary quite a bit as far as my orders sizes vary as my experience depending on material of the product
LightInTheBox app is filled with colourful & clear pictures of the products. Prices are clearly stated. Searching and ordering is a breeze
I ordered from Light In the Box, unsure what to expect. I was so surprised to receive a great quality item. Will certainly order again from them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service