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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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It took a very long time to receive the items I purchased and then when I received them they were considerably smaller compared to the sizes I ordered
Better than expected. I was uneasy about buying online in this site. Glad I did.
I love these tops, but they are a little tight. I was wanting something a little more loose fitting. Also the length looked longer in the pictures. But since I have started to lose weight, they may fit better later on. Would definitely buy a size up.
I received my order in a timely manner. They men's clothing isn't true to size. I regret that the men's shirt I ordered from as too small but I got a coupon off. I like the quality of merchandise In the Box has
Smooth transaction, fast shipment, item fits and exact style as in the described in the website,
Great selection of items but very poor tracking on shipping.
Initially I was very nervous about buying from a company advertised on the Internet so cautiously only purchased a couple of items. I used PayPal to give me more confidence and safety with my money. Then waited for the items to arrive. I was amazed at the speed and efficiency with which my order was handled. Light in the box produced an in-depth account of the progress of my order which I liked and my parcel arrived on time. The items were of good quality fabric and the price was very reasonable. Since placing that order I have purchased many more and can honestly say that I have received the same impeccable service.
I sent in multiple requests with policy copied from their website and the refund was still not approved. They stated the WRONG reason for why it was returned. They stated "Customer's Reason as: no longer needed, bought by mistake, not as expected, changed my mind, etc." and that IS NOT THE REASON I STATED. Then in the next communication, they stated that it was returned for "personal reasons" which is WRONG! It did not fit using their measurements! Then, in the next communication, they stated that the dress was a "made to order" dress, and it was NOT. Their website says there is a "7 Days No Reason Return" but obviously that is misrepresented. I will never purchase from this site again, and I will write as many reviews as I can and tell as many people as I can NOT to purchase from them! It's is a ripoff!
Clothes are of great quality. Even my mom is impressed. But slow shipping. The service rep was very helpful
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101637869 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Malheureusement, plusieurs items sont livrés sans manuel d'instruction et un emballage insuffisamment protégé.
I am satisfied with the service of the Light-in-the-box. Easy to use the app. I received all my orders in time. The tracking is excellent and shows the truth. I can recommend for everybody.
This all ordered 26.08. And received 15.09. Everything good quality. I recommend. I trust this site, because I order 4 time it all.
The goods were never delivered even tho Lightinabox said they were. There is no way to fight this. I would like my money back
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101637878 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am very satisfied with the store itself, what I ordered arrived in plenty of time. I had a small problem with the application, but when I indicated it, they quickly provided help and gave me tips on how to solve it. Since then, the app has been working again. I wish for further successful cooperation.
I bought 2 items (a dress and a mask) for a birthday party, I don't use it yet but I already wear it to try and it is really perfect! And the delivery was pretty fast so really happy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101637843 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox