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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Sweden
1 review
0 helpful votes
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Bra grejor.
October 5, 2023

Bra kvalitet till bra priser, men man bör som europe ta en storlek större än normalt.
Men jag är mycket nöjd.

Date of experience: October 5, 2023
Maryland
1 review
0 helpful votes
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Puzzle box
October 5, 2023

Long delivery. Puzzle box is well made but puzzle piece doesn't fit properly to hide key

Date of experience: October 5, 2023
North Carolina
1 review
0 helpful votes
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Light shopping
October 5, 2023

It takes a long time to receive an order. Shipping charges are high

Date of experience: October 5, 2023
Austria
1 review
0 helpful votes
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Rezension
October 5, 2023

Die Lieferung ist flott, die Pakete sind gut verpackt und gut angekommen. Die Informationen sind gut

Date of experience: October 5, 2023
Switzerland
1 review
0 helpful votes
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Auswahl
October 5, 2023

Günstige Preise, gute Qualität, und eine Riesenauswahl an Produkten.

Date of experience: October 5, 2023
Estonia
1 review
0 helpful votes
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My LightIn The Box
October 5, 2023

I have ordered quite a lot items and I am satisfied with 95% of them. It is a nice result. Never sent anything back.
I prefer items made of natural materials. I can always find those kind of products. Thank you so much!

Date of experience: October 5, 2023
Austria
1 review
0 helpful votes
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Bestellung
October 5, 2023

Finde die Ware genauso wie sie auf dem Bild abgebildet ist.Supper.Ganz toll fand ich auch das man informiert wird wo das Packet sich befindet, einfach nur Klasse.Und das man mit sofort Überweisung bezahlen kann.Besser wäre auch noch mit Klarna wenn das ginge, ansonsten alles Tipi-Topi

Date of experience: October 5, 2023
Massachusetts
1 review
0 helpful votes
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BEAUTY BLUE
October 5, 2023

I am so surprised at the quality of my blue sweater. It feels & looks as if it was hand knitted.
Keeps me warm...no need for a jacket. Wish it was XL.

Date of experience: October 5, 2023
Germany
1 review
0 helpful votes
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Very good
October 5, 2023

It was easy to order the jacket. Quick sending. An it fits very good. I am quiet satisfied.

Date of experience: October 5, 2023
NL
1 review
0 helpful votes
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My opinion
October 5, 2023

I'm happy with all things what I order.
There is a good balance between quality and price

Date of experience: October 5, 2023
France
1 review
0 helpful votes
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Beaux vêtements, belle facture, jolies étoffes. Les tailles sont incertaines, j'ai eu de la chance, mais c'est un peu au bonheur la chance. Ça incite à la prudence, sachant que les retours et échanges sont impossibles ou presque.

Date of experience: October 5, 2023
France
1 review
0 helpful votes
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Best T shirts
October 5, 2023

I always buy my T shirts from Lightinthebox as the quality is superb.

Date of experience: October 5, 2023
Italy
1 review
0 helpful votes
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Sicuro e serio
October 5, 2023

Tutto ok. La mia esperienza è stata positiva. I tempi sono stati rispettati anzi ho ricevuto il prodotto qualche giorno prima della data fissata per la consegna. Acquisterò ancora.

Date of experience: October 5, 2023
Denmark
1 review
0 helpful votes
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Helt igennem fantastisk
October 5, 2023

Rigtige mange dejlige ting til en billig penge, fantastisk

Date of experience: October 4, 2023
Spain
1 review
0 helpful votes
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Jeg har handlet her et par gange. Jeg har stort set været tilfreds med varerne. Jeg har dog et lille hjertesuk: jeg ville ønske jeg kunne finde flere ting i bomuld og uld. Næsten alt tøj er lavet sf syntetisk stof.
En anden lille ting jeg ønsker at tilføje: Jeg er ked af at shipping tager så uendelig lang tid.
Men overordnet set er jeg godt tilfreds.

Date of experience: October 4, 2023
Tennessee
1 review
0 helpful votes
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My concern s
October 5, 2023

I'm pretty satisfied with this site,there two concerns I'm not too happy with and that's shipping charges witch are pretty expensive and I order shirts in the same size and some are fitting a lot smaller than some. When I ordered some rings they don't give a size of them,I end up having to give a lot a lot of items away,and can't order them again.

Date of experience: October 4, 2023
GB
1 review
0 helpful votes
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Always great service
October 5, 2023

Always great quality. Never disappointed.
Swift delivery.

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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Most of the things I have bought I was very satisfied! But some was not so good, some was either too big or too small, and I measured myself and that didn't help, there was a few things like the silk pajamas I got a XL and it was to small or a rose T-Shirt I got in a XL and it was so big that two people could have got in it, and also the beautiful green dress it was a size 3XL but it was way too small, I really don't know how to buy anything from there. But there is a lot of beautiful Clothes, Shoes tops and other things. I guess I'm satisfied with my purchases. And will be buying more if I can get the size right? Thanks!

Date of experience: October 4, 2023
Kuwait
1 review
0 helpful votes
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ولا احلي من هيك
October 5, 2023

من الممتع بأنه يوفر لك كل متطلباتك ويوفرعليك كثيرا من المصاريف

Date of experience: October 4, 2023
Wisconsin
1 review
0 helpful votes
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Just Right!
October 5, 2023

Received my third pair of beach pants this week and am as pleased as always! The pants are comfortable to wear around the house, colorful and cool-looking with always intriguing graphic designs. I'll keep looking for more to add to my collection!

Date of experience: October 4, 2023