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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bra kvalitet till bra priser, men man bör som europe ta en storlek större än normalt.
Men jag är mycket nöjd.
Long delivery. Puzzle box is well made but puzzle piece doesn't fit properly to hide key
It takes a long time to receive an order. Shipping charges are high
I have ordered quite a lot items and I am satisfied with 95% of them. It is a nice result. Never sent anything back.
I prefer items made of natural materials. I can always find those kind of products. Thank you so much!
Finde die Ware genauso wie sie auf dem Bild abgebildet ist.Supper.Ganz toll fand ich auch das man informiert wird wo das Packet sich befindet, einfach nur Klasse.Und das man mit sofort Überweisung bezahlen kann.Besser wäre auch noch mit Klarna wenn das ginge, ansonsten alles Tipi-Topi
I am so surprised at the quality of my blue sweater. It feels & looks as if it was hand knitted.
Keeps me warm...no need for a jacket. Wish it was XL.
I'm happy with all things what I order.
There is a good balance between quality and price
Beaux vêtements, belle facture, jolies étoffes. Les tailles sont incertaines, j'ai eu de la chance, mais c'est un peu au bonheur la chance. Ça incite à la prudence, sachant que les retours et échanges sont impossibles ou presque.
Tutto ok. La mia esperienza è stata positiva. I tempi sono stati rispettati anzi ho ricevuto il prodotto qualche giorno prima della data fissata per la consegna. Acquisterò ancora.
Jeg har handlet her et par gange. Jeg har stort set været tilfreds med varerne. Jeg har dog et lille hjertesuk: jeg ville ønske jeg kunne finde flere ting i bomuld og uld. Næsten alt tøj er lavet sf syntetisk stof.
En anden lille ting jeg ønsker at tilføje: Jeg er ked af at shipping tager så uendelig lang tid.
Men overordnet set er jeg godt tilfreds.
I'm pretty satisfied with this site,there two concerns I'm not too happy with and that's shipping charges witch are pretty expensive and I order shirts in the same size and some are fitting a lot smaller than some. When I ordered some rings they don't give a size of them,I end up having to give a lot a lot of items away,and can't order them again.
Most of the things I have bought I was very satisfied! But some was not so good, some was either too big or too small, and I measured myself and that didn't help, there was a few things like the silk pajamas I got a XL and it was to small or a rose T-Shirt I got in a XL and it was so big that two people could have got in it, and also the beautiful green dress it was a size 3XL but it was way too small, I really don't know how to buy anything from there. But there is a lot of beautiful Clothes, Shoes tops and other things. I guess I'm satisfied with my purchases. And will be buying more if I can get the size right? Thanks!
من الممتع بأنه يوفر لك كل متطلباتك ويوفرعليك كثيرا من المصاريف
Received my third pair of beach pants this week and am as pleased as always! The pants are comfortable to wear around the house, colorful and cool-looking with always intriguing graphic designs. I'll keep looking for more to add to my collection!
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

