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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is the second year I have ordered a winter coat from Light In the Box. Best price and quality! Also re-ordered a pant and top set from last year in different color. Great website
I knew from the first touch that I loved the material and then the fit was perfect( I ordered one size larger than normal). All of my dealings with Light in the Box have been satisfactory and without issue. Keep up the good work. Thanks
For this specific order, I decided to buy the blouse one size up my standard size because I wanted to wear an extra camisole underneath. But the blouse was way smaller than advertised so I am disappointment with this order.
Thank you
Easy, inexpensive, fun, lots of goodies. Items you never knew you needed and fast shipping.
I have had pleasant communications with the customer service especially as I have had problems with delivery due to a wrong address.
Love the products as they are different and really good prices.
Nice price if you allways go on flashsales. One in a while stuff happens. Ex. Wrong color on a jacket and never gett any ansers about it from support team.
First items I received were nothing like the pictures but it got better with time
This site is easy to find what your looking for and the prices are great, they also give email discounts which is really cheap.
Loved most of the styles and outfits. Seem to be between sizes some of the time. I try to be careful when ordering as cost of returning is often quite high
The service is very good and quite helpful.
It was very easy to purchase my rings. Both are my size, 6, and they both fit.
I received two small clear plastic bags, in each. The round stone ring is brilliant and very nice.
It is well worth the cost. The big square ring is less pretty and worth the money. The finish on the silver parts is more rustic than polished. All in all, pretty good value for costume jewelry.
Très bon service et courtoisie du personnel et bonne qualité de marchandises je donne une note
Everything is fine. I sincerely recommend the store
O site presta um bom atendimento e são rápidos a esclarecer e resolver questões.
Goede service fijne pasvorm en goede kwaliteit.helaas een overhemd verkeerd geleverd was een ander besteld. Voor de rest alles prima.
Everything went well with my order. Problem one of the bangle bracelets was crushed in the envelope. That did not upset me, why, I had the others and they are perfect.
I was at first hesitant to purchase on line from LightInTheBox which was new to me but knowing that I could pay with PayPal reassured me. I have now ordered a few items and I am very happy with the quality of the product. I have now became a satisfied gold member.
Lett å handle og relativ kjapp levering. Stort utvalg
I have made many orders from this provider. 95% of the time things received are great. Delioid always fast.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

