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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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California
1 review
0 helpful votes
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This is the second year I have ordered a winter coat from Light In the Box. Best price and quality! Also re-ordered a pant and top set from last year in different color. Great website

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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So nice
October 5, 2023

I knew from the first touch that I loved the material and then the fit was perfect( I ordered one size larger than normal). All of my dealings with Light in the Box have been satisfactory and without issue. Keep up the good work. Thanks

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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Generally a good shopping experiance
October 4, 2023

For this specific order, I decided to buy the blouse one size up my standard size because I wanted to wear an extra camisole underneath. But the blouse was way smaller than advertised so I am disappointment with this order.

Thank you

Date of experience: October 4, 2023
Portugal
1 review
0 helpful votes
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Excelente
October 4, 2023

Muito bom, embora algumas peças de vestuário e o material (tipo de tecido) não correspondem há foto na página.

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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Great shopping
October 4, 2023

Easy, inexpensive, fun, lots of goodies. Items you never knew you needed and fast shipping.

Date of experience: October 4, 2023
Germany
1 review
0 helpful votes
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Thanks to LightInTheBox
October 4, 2023

I have had pleasant communications with the customer service especially as I have had problems with delivery due to a wrong address.
Love the products as they are different and really good prices.

Date of experience: October 4, 2023
Sweden
1 review
0 helpful votes
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To many trubble lately.
October 4, 2023

Nice price if you allways go on flashsales. One in a while stuff happens. Ex. Wrong color on a jacket and never gett any ansers about it from support team.

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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First items I received were nothing like the pictures but it got better with time

Date of experience: October 4, 2023
Massachusetts
1 review
0 helpful votes
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Great selections at great prices.
October 4, 2023

This site is easy to find what your looking for and the prices are great, they also give email discounts which is really cheap.

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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GREAT VARIETY & ATYLE
October 4, 2023

Loved most of the styles and outfits. Seem to be between sizes some of the time. I try to be careful when ordering as cost of returning is often quite high

The service is very good and quite helpful.

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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Sparking Everywhere
October 4, 2023

It was very easy to purchase my rings. Both are my size, 6, and they both fit.
I received two small clear plastic bags, in each. The round stone ring is brilliant and very nice.
It is well worth the cost. The big square ring is less pretty and worth the money. The finish on the silver parts is more rustic than polished. All in all, pretty good value for costume jewelry.

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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Mes achats
October 4, 2023

Très bon service et courtoisie du personnel et bonne qualité de marchandises je donne une note

Date of experience: October 4, 2023
Poland
1 review
0 helpful votes
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Ok!
October 4, 2023

Everything is fine. I sincerely recommend the store

Date of experience: October 4, 2023
Portugal
1 review
0 helpful votes
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Ótimo serviço
October 4, 2023

O site presta um bom atendimento e são rápidos a esclarecer e resolver questões.

Date of experience: October 4, 2023
NL
1 review
0 helpful votes
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Top shopping
October 4, 2023

Goede service fijne pasvorm en goede kwaliteit.helaas een overhemd verkeerd geleverd was een ander besteld. Voor de rest alles prima.

Date of experience: October 4, 2023
Germany
1 review
0 helpful votes
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Sofa cover purchase
October 4, 2023

The quality of the product is good, the delivery was fast

Date of experience: October 4, 2023
Tennessee
1 review
0 helpful votes
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Fairly well done
October 4, 2023

Everything went well with my order. Problem one of the bangle bracelets was crushed in the envelope. That did not upset me, why, I had the others and they are perfect.

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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I was at first hesitant to purchase on line from LightInTheBox which was new to me but knowing that I could pay with PayPal reassured me. I have now ordered a few items and I am very happy with the quality of the product. I have now became a satisfied gold member.

Date of experience: October 4, 2023
Norway
1 review
0 helpful votes
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Hyggelig handel av mye forskjellig
October 4, 2023

Lett å handle og relativ kjapp levering. Stort utvalg

Date of experience: October 4, 2023
Florida
2 reviews
0 helpful votes
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Gereally a great site
October 4, 2023

I have made many orders from this provider. 95% of the time things received are great. Delioid always fast.

Date of experience: October 4, 2023