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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Very happy with the quality of products, sizing, and service
Ma commande est arrivé très rapidement dont un item dont on m'avait prévenue qui de vaut prendre plus de temps. Merci! Par contre, les grandeurs ne sont pas toujours exactes. Mon chandail XL est parfait mais le blouson est XXL et trop petit.
This is my third order from LightInTheBox. On all three occasions, the package has been delivered on time! I am grateful for prompt delivery. Thank you. I have had no reason to return anything. Everything on all three orders has been as described. I will be continuing to order.
Ordered 3 different shoes...all the same size. None are the same size, all are too big. I brought this to the company's attention. Megha responded promptly and LITB offered to correct the situation immediately.
I ordered three vegetable curlers and they came very quickly.
Great prices, good quality. Easy return if necessary.
MUY ACCESIBLE LOS PRECIOS Y AL REGALARLOS A MIS FAMILIARES LES HAN GUSTADO MUCHO
Dress arrived on time, very gorgeous! Very neat and well packaged. It fits perfectly. I love it!
Viimeiset kaksi tilausta olen todella pettynyt. Kaksi kertaa
Sama virhe.
Kaksi kertaa tilattu sama tuote, ja molemmilla kerroilla väärä väri..
Anything I want I search here first now and buy if they have it then if not I buy it in Amazon. Surprisingly it comes pretty quick considering it's from overseas so it's truly worth it and my suggestion is to read all the reviews very helpful before you buy the item so you know what to expect. For the price definitely worth it and highly recommend it
I've been buying different things on here, from clothing, auto accessories, phone accessories, bags, led lights etc … I go here first if I need anything before I go to Amazon cause it's cheaper and delivery is pretty fast and reliable! My new favorite online shopping site!
Purchased a tank style coverup in XL. VERY CHEAP MATERIAL, NO PACKING SLIP, IT WAS ACTUALLY LIKE A SMALL! Can't get the return buttons at their website to work. VERY UNSATISFACTORY… I DONATED TO GOODWILL. I PAID $25.53
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Clothes are really nice and of good quality. Shipping was a bit long but worth the wait. Prices are good.
Clothes are really nice and of a good quality. Shipping took longer than expected.
Items arrive quickly. All items so far have been as described. Quality is fair to good on all items I've bought so far.
I order a birthday shirt for a for my husband, and it had something written on it. It said If ---- can't fix it we're all screwed. Everything about the shirt is so true about my husband, and he loves it. Shopping at Light in the Box is so easy, and the site has a lot to look at and its very affordable to shop. I will be shopping again soon.
I ordered my wedding dress from Light in the box and it's amazing.
Also I ordered clothes for my 3 year old son!
Amazed by these as well!
HAVING TO RETURN SHIRTS TO CHINA IS NOT AS EASY AS I WAS LED TO BELIEVE. THOUGHT PRODUCTS WERE SHIPPED FROM NEW JERSEY. OUR BOWLING TEAM WILL TAKE 3 MONTHS TO FINALLY GET TOGETHER WITH OUR OUTFITS...I'M HOPING. HAVEN'T RECEIVED THE LAST 3 SHIRTS, YET.
I ordered canvas slip-ons, sandals, and a casual print jumpsuit. I can honestly say that all three items exceeded my expectations. This was my first time ordering clothing apparel, so I had no idea whether the items would fit, or would even appear as depicted in the online photos. Both the slip-ons and sandals fit perfectly, and the jumpsuit was even prettier (and better quality) than the photos presented. I am happy with all of the items I received, and I love the fact that I was pleasantly surprised. I will continue to order from LITB based on my experience.
Unfortunately i have to give you two evaluations. The product itse lf is produced in a good haptic quality. To listen via the earbuds creates ear pain it is so treble focused, that i could not find any equalizer software to correct it! I am not so sure if it is really a Mi ( Xiaomi) earbud, but a fake!
Delivery and Online shop worked well!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101737073 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox