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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I love the designs of the tunics, but the fabrics are quite thin. I prefer fabrics that are more substantial. Rather than thin polyester, a heavier polyester or cotton with polyester would give the tunics a richer and more substantial appearance.
Orders delivered as planned, can communicate with the co. Very easily, materials of good quality and you can't beat their prices
C'est tellement compliqué de retourner ce qui ne fait pas que nous acceptons un coupon qui, lui, ne peut pas être utilise sur toute notre prochaine commande de n'importe quel total de la commande. C'est de l'argent que vous nous devez. En plus, difficile de le trouver et de le comprendre. Des crédits de.02 cents …… vous pouvez laisser faire! J'aurais aimé avoir des robes de golf comme les sans manche mais avec manche: cela fait 3 fois que je reçois des robes IMMENSE, qui n'ont aucun rapport avec une robe de golf. J'aimerais savoir comment avoir une robe de golf avec manche identique aux sans manche, mais de la grandeur des sans manches. Je vous ai envoyé une capture d'écran de mes coupons; l'avez-vous reçu? En plus, c'est pas facile de vous contacter. Vous avez des beaux articles mais lorsque l'on reçois la commande, il y a toujours quelque chose de pas correct: toujours un stress parce-que on se demande combien d'argent nous allons perdre cette fois-ci
Vous offrez un très bon service à la clientèle. Réponse rapide et courtoise. La résolution des problèmes et les solutions proposées sont généralement respectueuses et efficaces. Le seul point négatif est que certains articles sont retirés de notre commande pour non disponibilité, mais que le même article reste en vente chez le même vendeur.
Very focused on customers needs beautiful clothes,true to size
Shipping could have been a little more better.
Im thinking of maybe another order for a gift for my sister
Always easy to deal with fast service they care about their customers
I was disappointing in about half of my order either it didn't fit properly I didn't like it and with light in the box policy you can't return it usually they make it very difficult to return so I hate the return policy
I never received my hat's that I ordered from your company and I couldn't get my money back either. Your company is a rip off. And I trusted YOU!
YOU STOLE MY MONEY
The password security on this site is downright atrocious. This means this site and any credit card data is ripe for hacking. Do not share your credit card info with this site. If you're buying from them use paypal.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101743539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
La chemise est confortable et semble être de bonne qualité. La veste de laine est trop petite et le matériel pique.
P.s je viens de recevoir un courriel de votre part me demandant si j'avais reçu cette commande le ******* et je vous es répondu non et bien oui je l'ai bien reçu désolé pour l'erreur. Je croyais que c'était la commande ******* c'est 2 T Shirt et 1 sweat à capuchon pour femmes que j'ai pas reçu depuis le 28 septembre. Donc j'espère la recevoir.
Bought pants which were the wrong size ( even using chart size comparison) and they did not have the size I wanted to exchange, so they credited my account.
Plus que la moitié de la commande ne sont pas conforme
I should have checked the material as i thought i was buying a thin shirt. However the material is a soft comfortable t-shirt material. The colours are bright and i am satisfied with my purchase
Ho acqistato magliette e cardigan sembrano di buona fattura molto gradevoli da vedere e indossare, il prezzo è buono. L'unico piccolo difetto è il costo della spedizione che per altri concorrenti è inferiore.
Nagy áruválaszték, sok kiemelkedö, vásárlásra ösztönzö árajánlatok amik vásárlásra csábitanak.
Did very much like the product. But sizes were much smaller for the ones I ordered.
Excellent! Service was great, on time delivery. Satisfied merchandise. I've been a customer for quite a while and have ordered quite a bit of material. Very satisfied with all of the shirts, just ordered hoodies and they are great. Your hard work and your precise delivery
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753390 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox