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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered items from light in the box was a little apprehensive but when I received my items oh my I was so happy the coat I ordered immediately turned heads and a co worker me order her one...
Zboží je kvalitní,komunikace perfektní i doby doručení jsou v pořádku.Jen ceny za dopravu jsou někdy vyšší,než cena zboží
Everything went well from the shipping to the blouse when I received it. It fit perfectly and it looks like what I expected.
I am hooked with this new shopping site I found,
Went my first order came in, I was so surprised to the quality, it surpassed my expectation
I am a big online shopper and this site is my most favorite. I just ordered a couple days ago again soon after my first order came in.
I am so anxious to receive my new order. The first order came in ahead of expected delivery day. I just shared the site with 2 of my freinds.
I love how the emails comes in from the compagnie, with suggestions from what I pick on the site, on spot good shopping site do not hesitate to order you will be very please.
Vraiment un magasin à faire travailler
Fournitures livrées en temps et heure et de très bonne qualité
Vraiment agréablement surpris
Ordered a pair of winter boots. Received the product and I was pleased with the item. Price/Quality ratio was OK. However, after trying the boots on, I considered asking for an exchange for a booth a bit larger.
But shipping costs were such that it was not a logical thing to do as final cost of exchanged boots would have rendered the boots too expensive. So, before ordering garments or shoes, one has to make sure that measures are quite exact.
On time
Exactly what i wanted packaging is the worst part of my experience
Some products look very cheaply made
Perfekt tøj i god kvalitet og billig alle produkter er af god kvalitet og tøjet og er osse gode
I have placed quite a few orders over the past few months with LightintheBox for Ladies golf shirts and I have always been very satisfied with their products. The shirts are well made, the fabric is very nice and the price is perfect! And I usually receive my order within 14 days of ordering which is excellent considering that it is being shipped to Canada. I highly recommend this company.
The delivery company here in Vancouver BC throws the package over the driveway gate which is closer to the road than the house.
Is he handicapped or just lszy?
Tres bien une belle expérience, je suis satisfaite
My wife ordered a women's Medium (labeled M) dress and it didn't fit. Requested a return and they refused the return claiming it was a custom fit.
Depuis plus d'un an que je consomme les produits de Light in the Box et je suis emballé par le service, la qualité des produits achetés. Un petit bémol cependant: les e-mails sont agressifs par la suite pour la surconsommation…. Mais dans l'ensemble je suis très satisfait.
I love the designs of the tunics, but the fabrics are quite thin. I prefer fabrics that are more substantial. Rather than thin polyester, a heavier polyester or cotton with polyester would give the tunics a richer and more substantial appearance.
Orders delivered as planned, can communicate with the co. Very easily, materials of good quality and you can't beat their prices
C'est tellement compliqué de retourner ce qui ne fait pas que nous acceptons un coupon qui, lui, ne peut pas être utilise sur toute notre prochaine commande de n'importe quel total de la commande. C'est de l'argent que vous nous devez. En plus, difficile de le trouver et de le comprendre. Des crédits de.02 cents …… vous pouvez laisser faire! J'aurais aimé avoir des robes de golf comme les sans manche mais avec manche: cela fait 3 fois que je reçois des robes IMMENSE, qui n'ont aucun rapport avec une robe de golf. J'aimerais savoir comment avoir une robe de golf avec manche identique aux sans manche, mais de la grandeur des sans manches. Je vous ai envoyé une capture d'écran de mes coupons; l'avez-vous reçu? En plus, c'est pas facile de vous contacter. Vous avez des beaux articles mais lorsque l'on reçois la commande, il y a toujours quelque chose de pas correct: toujours un stress parce-que on se demande combien d'argent nous allons perdre cette fois-ci
Vous offrez un très bon service à la clientèle. Réponse rapide et courtoise. La résolution des problèmes et les solutions proposées sont généralement respectueuses et efficaces. Le seul point négatif est que certains articles sont retirés de notre commande pour non disponibilité, mais que le même article reste en vente chez le même vendeur.
Very focused on customers needs beautiful clothes,true to size
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753385 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox