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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Items well described. Price is right. Tracking and follow-up easy. Relatively fast arrival time.
Je suis totalement ravie de mes achats à savoir la robe bohème et les chaussures rouges motifs et que tout me va comme un gant!
Les couleurs sont exactement comme sur le site, la description des articles est conforme.
Je pense que je reviendrai vers ce site car je retrouve le style d'articles que j'aime.
Merci.
Je suis totalement ravie de mes achats à savoir la robe bohème et les chaussures rouges motifs. Tout me va comme un gant!
Je pense que je reviendrai carje retrouve le style que j'aime beaucoup. Merci!
Some of items are VERY LOW quality, one it is what I see in the pictures and one it is what I receive in 50% of the items.At least 30% from what I bought I want to return but doesn't exist a return program.I found another site who has free delivery and 90 days return policy so by by!
Quality of the things I order are excellent. Sizing may run a bit smaller I receive products I order very quickly.
Thank you very much
Have ordered men and women's clothes from here and pleasantly surprised. Good quality and as described. Will order again.
Received the order in a timely manner. The 3xl rust colored dress w/ jacket fit, so I didn't even open the 2xl. The 2nd 2xl which was a gold knit spaghetti strap dress w/ long jacket. Tried on, it fit because of the stretch, but the spaghetti strap would not stay in the flimsy plastic circle. I put it back in a few times, put the dress back on but it kept coming out. Obviously, that makes it unwearable.
So was able to file a request for return of that item several days ago for it, but could not for the other 2xl dress. Your software would not let me add the 2nd dress which is too small. How do I get a return request for the 2nd dress? Your assistance will be greatly appreciated. I am so glad that I found the right dress for my granddaughter's wedding. SA
Fits well sleeves a little long but tucked them under. Arrived close to date expected.
These guys think that screwing me out of $200 of worthlessly undersized and unlabeled clothing is all on me. They are mistaken. My sense is to be skeptical of their evals. I tried to workout a refund on their useless clothes, they agreed, suckered me in to releasing claim on PayPal, then ghosted me when it came time to refund. Not trust worthy.
Almost nothing fit. Furthermore, the return policy and process is very confusing.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753371 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bin mit den bestellten Artikel sehr zufrieden, Qualität und Preis stimmt.
Auch die Lieferung ist transparent, hier wird für jeden Schritt per email informiert.
It has been easy and smooth to shop. All items received were perfect, except one with a little dent.
Easy purchase experience, great selection, shipped on time.
Quality was beyond expectations. Only wish there were more pictures of items, such as back of dresses. And free shipping above a certain dollar amount would be nice.
Overall, very satisfied. Will be purchasing more.
I ordered an item very easily after I documented myself. The price is very good for many products. The delivery was good and easy to track permanently. Considering the distance from the sender to the destination, 3 weeks seems to me to be a reasonable term. I recommend shopping here.
I think that I get good value for the money that I pay. The neasurements are not complete accurate, but I somehow manage to sew and repair it.
Products online are exactly as the original and of good quality. The descriptions are acurate and understandable. Service after sales is also very perfect. The tracking system is easy to follow and updates at any point in time right from the order till the product is received are excellent.
Som veľmi spokojná s výrobkami. Aj keď by som potrebovala veľkosť XS. Ale môžem len doporučiť všetkým vaše výrobky.Super.
DURANTE MUCHOS AÑOS HE SIDO CLIENTA DE USTEDES Y EN GENERAL SATISFECHA. LAMENTABLEMENTE LOS ULTIMOS PEDIDOS HAN SIDO MUY MALOS.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ca fait plusieurs fois que je commande sur ce site. Je suis très satisfaite de la qualité des produits. Les tailles sont très adaptées. Tout me va à merveille. Je vous remercie
De bestellingen komen zodra ze beschikbaar zijn. Dat is klantvriendelijk! Milieutechnisch zou ik ervoor moeten kiezen de bestelling in een keer teksten bezorgen, maar dat ligt aan mij!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753361 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox