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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have ordered clothes and household items which are all as described.
I received the dress I ordered. It was exactly what I wanted for my occasion. Unfortunately there was a minor flaw in the dress where there are two beads sewn into the dress that are a different color. Light in the box was responsive and gave me options to handle the situation, I love their customer service.
Quick and easy. Just as described at your site. I shop with you frequently and will continue to do so.
Thus far, i've had good experiences with them & their products
Service funktioniert gut und sehr freundlich! Übersetzung in "deutsche Sprache" nicht ganz korrekt, was aber egal ist, da dennoch verständlich.
Künftig bestelle ich nur mehr eine Größe und hoffe, dass diese auch passt und behalte dann auf jeden Fall, da das Retournieren von Österreich nur Stress war - musste Zollpapiere ausfüllen, in Karton verpacken (darin befindet sich die Originalverpackung) und € 34,50 bezahlen. Da es sich jedoch um mehrere Artikel gehandelt hat, nahm ich den Aufwand hin und hoffe nun, dass die Geld-Rücküberweisung sodann klappt...
After many years of successful purchasing goods from the company,the lost order went to the wrong address.I am not living in ENGLAND for 15years and can not understand how the parcel sent wrongly. Unfortunately I did not received full refund,only the third of the payment.
The jacket was beautiful and unugue.very stylish.the customer service was good.and my jacket arrived within a few days of my purchase.
The ordered goods were delivered in a relatively short time and in the quality I imagined. It was a Christmas present for the granddaughters and I hope she will be very happy.
J AI PASSE AU FIL DES MOIS PLUSIEURS COMMANDEs,VETEMENTs,ELECTRONIQUE,ECT TAPISSERIE... les produits livrés ont correspondu a ma demande...certain emballage arrive en mauvais etat,un en particulier eclairage avec petit; panneau solaire, je suppose que la douane ou,les personnes qui charge les avions ne sont pas delicat, alors pourriez vous sur vos emballage etiqueter un message signifiant que le colis est fragile, malgre tout le panneau solaire et les petit eclairage fonctionne
Ein Paket nach China zurückzuschicken ist zu teuer und deshalb unsinnig, deshalb haben wir uns bei einem Umtausch für einen Rabatt entschieden.
Well, a bit slow and not the quality for these items chat I expected. The material, the seller changed the description from cotton in polyester, sorry I have better experience with Ali. Further on, the things were damaged, not big but still, it was the material. For that price I better go shopping lo locally in the Netherlands, only the model was very nice
Site is very good easy to explore
Everything we ordered was good quality nicely priced/ affordable good quality
We got our product in a few weeks (on the given time) very happy about that.
We will order there again definitely.
Very fast deal and super quality!All dresses sent are true to size and high quality
Ich habe bis jetzt nur gute Erfahrungen gemacht mit Lightln the Box
I didn't have any unpleasant experience from the site, only pleasant experiences.you are very good.
You will find good quality affordable products at LightInTheBox. The App is a pleasure to use and offers excellent discounts. Customer service is excellent. You can't go wrong shopping on this site. Just make sure to do due diligence when ordering items as it is not cost effective to return items. Highly recommend.
Really enjoy shopping on this site and app. Discounts on the app are great. Great selection of quality products. Good value for the money. Excellent customer service. The afterpay feature is a great option to pay in interest-free installments. You can't go wrong here. Highly recommend shopping on this site and app. Keep up the great work.
Je suis toujours contente de commandé sur votre site. Mais dernièrement, lors de la validation de ma commande, on me dit ne peut être envoyé au Canada...Pourquoi?
Toujours agréablement surprise de recevoir mes articles en bon état.
I posted a bad review and can't see it on the item I purchased.
Only the good reviews are posted!
I posted good reviews and bad reviews, only the reviews with more than 3 stars were posted!
1) I received another color of the item I chose
2) the size was not true to description
I can't return (unless I pay the shipping)
I can't ask for a refund
I can't communicate with the seller
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753354 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox