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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Great product fast shipping and great handling. Was surprised at how light the material was, but am still pleased with the product...Will wear and am ordering again.
Love the shoes great fit came in fast fair price cant stop looking at stuff such great prices,
Purchasing and Shipping process are just fine. However, the the quality of this Jacket shown is not the same as the quality of the product received. The appearance (very illustrious) of this product as illustrated comes no where near the actual product received
I have not tried so far the product I have purchased from you, I am waiting for the right moment.
So I cannot tell how good this heated attire works.
My experience for the most part with Light in Box, has been a great experience. The clothes are always above cutting edge look stylish. When ordering clothes please take the time to use the measuring system before locking in size and everything should be great. Always searching for stand out clothing Light in Box is the only way to go!
Everything comes well packaged and in an orderly fashion. Great quality for the price always.
The service was fine except that the color blue was incorrectly listed as Teal. I ordered the dress assuming that I was getting Blue but the colour Teal is what was sent. The quick solution was to resend the same dress in the correct size large. So I am somewhat satisfied.
Good quality merchandise at reasonable prices. Prompt shipment and receipt.
I have had a great time shopping online through the LightInTheBox. They are speedy and informative,with lots of cool stuff at unbeatable prices.
S obchodem jsem spokojená. Využila jsem jej již 4 x a vždy bylo vše v pořádku. Jen jednou mi byly boty poslány v jiné velikosti než jsem si objednala. S vrácením zboží ještě nemám zkušenost. Brání mi v tom moje neznalost angličtiny.
The sizes are too small or i did not receive the size for certain clothes i ordered.
The design is very nice and quality is great. Will continue to buy more from Light in the box
The goods are really good, match the picture, there is no difference, really value for money. Very satisfied, the shipping speed is relatively fast Overall this is a very satisfactory shopping, thanks to the seller and logistics.
Super contente. Produit reçu répondant parfaitement à ma commande. Excellent rapport qualité/prix. Livraison dans les délais prévus.
No good reviews return policy not good size chart is not true.was able to get refund
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101786813 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I received all three shirts that I ordered The shirt with the cross on it the lettering was messed up. God So Loved the world that the next word He is missing.
Good value for the price.Came relatively quickly and appears as advertised
Ordered two linen shirts. First of all the fit is terrible, stitching is terrible and for a size small they fit like a tent. The pictures lead you to believe that they have a tailored fit. They are horrible and they they are not identical to the pictures on the web-site. I would not recommend this company and if you notice they only post good reviews on their website - I tried to put a 1 star review with the item i purchased and they never posted it. Beware!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101786913 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Communication was easy! Items were made with high quality! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101808147 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox