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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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It was my first experience with Light in the box, I was a little worried that my collet will arrive very late, but the estimate time was corect.
Thank You!
Soms loopt het wel eens verkeerd. Iets gestuurd krijgen dat je niet besteld hebt …
Vooral kleedjes of vestjes die gebreid zijn kloppen niet met de foto.
Ze hebben een geweldige service en de producten zijn precies zoals in de beschrijving en foto's. Ze hebben een prachtige collectie avondjurken. Ook de klantenservice is erg goed, ze beantwoorden altijd mijn vragen en hebben altijd leuke aanbiedingen
Parfait. Merci beaucoup. Très bon produit. Je le recommande au futur acheteur.
Easy to navigate...great prices! The site has an incredible range of goods and the value can't be beat.
Everything I have ordered, and that is considerable, have been as good as anticipated. If there were one drawback, it would be the cost of shipping and handling; sometimes as mush as the cost of the product.
Commande très simple à passer, paiement sécurisé, livraison dans les dates prévues et contre signature, donc sérieuse et sure. Produit commandé de bonne qualité, rien à dire.
Mange gode varer, og til billige priser. Jeg har købt en del, efterhånden, og er endnu ikke blevet skuffet
Absolutely love everything I got from little. Great stuff super prices, love it!
Love your vast inventory. Extremely happy with the fast delivery. However, sizes are hit and miss. I am not willing to pay a second shipping fee on returns. Giving away items that don't fit me defeats the decent prices.
Happy with quality and price. However sizes vary from article to article, always a guess work. Return shipping is one step too many. Ends up being expensive if item doesn't fit. Wish the company return policy was free like some other companies.
Merci de votre rapidité
Je continue de magasiner chez vous
Tellement beau et de qualité et bon prix
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 101808139 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Fit is spot on, material is soft and drapes well, the outfit is comfortable. I did have to hem. The shipping is a bit slow
It was disappointing to receive the wrong size… however, Nicole from customer service was speedy to my situation and is sending the proper size to this dress. I am so grateful! I'm hopeful that the right dress and size will be delivered! Also, great communications from this company! Thank you ahead of time for dress replacement, Deborah
Good customer service and good prices especially on sale items, but some of the products quality is bad and it is not worth returning, so I end up stuck with merchandise that I cannot use or wear.
Great quality, fast shipping, incredible price, and every time I wear this item I receive dozens of compliments!
I was both surprised and happy the quality of the merchandise was very nice.
The customer service of Light in the box, is nothing if not the best I have had the pleasure of in many years.
Your package is followed each and every step of the way, they keep all options available at all times. If ONLY all customer service was this honest and well done, there would be a planet of happy people.
Thanks for taking care of me and my investment Lightinthebox.
Monica Collins.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101808114 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox