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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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La robe est magnifique, la taille correspond parfaitement à mes mensurations. Un seul petit bémol, mesurant 1,62 m, elle est un peu longue même avec des talons de 13 cm.
Teljes mértékben elégedett vagyok, a termékek az igéretüknek megfelelően időben megérkeznek, a csomagolás nagyon klassz, méretek megfelelőek, a rendelés könnyen nyomon követhető! Köszönöm szépen gyors, pontos munkájukat, mindenkinek ajánlom Önöket!
A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.
Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö
The products were up to my expectations, and delivery according to schedule.
Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much
Estremamente soddisfatto dell'acquisto, i cuscini erano perfettamente descritti ed il pacco è arrivato nei tempi previsti. Grazie
Easy order, on time delivery,correct size, very pleasant clothing fabric
Le rapport qualité prix est tout à fait correct
Il manque selon moi des attaches pour fermer le haut que j'ai fait tenir avec des épingles de nourrice
Ich kaufe gerne, weil die Produkte mir gefallen und passen, außerdem finde ich, daß der Preis in Ordnung ist.
Veramente bellissimo ottimo prodotto e sopratutto spedizione velocissima
Absolutely stunning, and when I put it on. My children and granddaughter were in fits of laughter
Farbe, Material und Design sind wie im Internet angeboten.
Tolles Produkt und rasche Lieferung.
J'ai effectué plusieurs commandes sur ce site et je n'ai jamais été déçue. Tous les colis sont bien arrivés à destination et les produits commandés sont de bonne qualité.
En résumé: QUE DU BONHEUR!
Plusieurs commandes passées et toujours satisfaite à 100 %.
Je resterai fidèle; énormément de choix à des prix et qualité imbattables! Merci!
Goede kwaliteit, de kledingmaten zijn goed (behalve broeken) en de afwerking van de kleding is perfect (alleen bedrukte blouses hebben vaak afwijkingen).
Wel betreur ik de omslachtige methode als je iets terug wilt sturen.
Le prix de vos articles est très cher, c'est particulièrement évident lorsque vous vendez des articles TOTALEMENT IDENTIQUES de vos concurrents des plateformes rivales telles que AliExpress ou Temu: vos prix sont beaucoup plus chers que votre concurrence et pour une mauvaise qualité!
The watch was as described, I have no complaints. The method of delivery was just fine. Thank You
Preis-Leistung Verhältnis sehr gut, schnelle Lieferung, qualitativ hochwertig, es passt perfekt, ich bin sehr zufrieden.
Perfect material, right dimensions as described in the dimensions details and colours as in pictures. Very satisfied, I would recomand
Ik heb al vaak gekocht bij hen en ben er altijd tevreden over. Goed verpakt en vlug verstuurd
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Cher client,
Je suis Megha, responsable du service client de Lightinthebox.
Je suis vraiment désolée pour la gêne occasionnée. Vous recevrez désormais une assistance personnalisée rapidement.
J'ai créé le ticket n° 103398239 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail associée à votre compte LITB. Veuillez l'examiner, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Cordialement,
Megha
Service client Lightinthebox