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LightInTheBox

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Très jolie robe élégante
March 11, 2025

La robe est magnifique, la taille correspond parfaitement à mes mensurations. Un seul petit bémol, mesurant 1,62 m, elle est un peu longue même avec des talons de 13 cm.

Date of experience: March 11, 2025
NL
1 review
0 helpful votes
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Nagyon elégedett vagyok!
March 11, 2025
Updated review

Teljes mértékben elégedett vagyok, a termékek az igéretüknek megfelelően időben megérkeznek, a csomagolás nagyon klassz, méretek megfelelőek, a rendelés könnyen nyomon követhető! Köszönöm szépen gyors, pontos munkájukat, mindenkinek ajánlom Önöket!

Date of experience: March 11, 2025

Kiss tabornok u 41 miskolc
August 21, 2024
Previous review

A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.

Date of experience: August 21, 2024

Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö

Date of experience: July 20, 2024
Italy
1 review
0 helpful votes
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Very satisfied
March 11, 2025

The products were up to my expectations, and delivery according to schedule.

Date of experience: March 10, 2025
Belgium
1 review
0 helpful votes
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Bunion
March 10, 2025

Good product pain on my toe is now minimal.Thank's

Date of experience: March 10, 2025
Belgium
1 review
0 helpful votes
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A good offer
March 6, 2025

Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much

Date of experience: March 6, 2025
Italy
1 review
0 helpful votes
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ECCELLENTE
March 5, 2025

Estremamente soddisfatto dell'acquisto, i cuscini erano perfettamente descritti ed il pacco è arrivato nei tempi previsti. Grazie

Date of experience: March 5, 2025
Belgium
1 review
0 helpful votes
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Oversized blazer
March 5, 2025

Easy order, on time delivery,correct size, very pleasant clothing fabric

Date of experience: March 5, 2025
Switzerland
1 review
0 helpful votes
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Très bien
March 5, 2025

Le rapport qualité prix est tout à fait correct
Il manque selon moi des attaches pour fermer le haut que j'ai fait tenir avec des épingles de nourrice

Date of experience: March 4, 2025
Austria
1 review
0 helpful votes
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Ich kaufe gerne!
March 2, 2025

Ich kaufe gerne, weil die Produkte mir gefallen und passen, außerdem finde ich, daß der Preis in Ordnung ist.

Date of experience: March 1, 2025
Italy
1 review
0 helpful votes
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Beautyfull
March 1, 2025

Veramente bellissimo ottimo prodotto e sopratutto spedizione velocissima

Date of experience: March 1, 2025
France
1 review
0 helpful votes
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Belles chaussures. Conformes à la photo
Beau produit.
Livraison beaucoup trop longue. C'est le seul point négatif.

Date of experience: March 1, 2025
NL
1 review
0 helpful votes
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Tigger suit
March 1, 2025

Absolutely stunning, and when I put it on. My children and granddaughter were in fits of laughter

Date of experience: February 28, 2025
Austria
1 review
0 helpful votes
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Hält was es verspricht!
February 27, 2025

Farbe, Material und Design sind wie im Internet angeboten.
Tolles Produkt und rasche Lieferung.

Date of experience: February 27, 2025
France
1 review
0 helpful votes
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Excellent site!
February 27, 2025
Updated review

J'ai effectué plusieurs commandes sur ce site et je n'ai jamais été déçue. Tous les colis sont bien arrivés à destination et les produits commandés sont de bonne qualité.
En résumé: QUE DU BONHEUR!

Date of experience: February 27, 2025

Excellent site!
December 26, 2024
Previous review

Plusieurs commandes passées et toujours satisfaite à 100 %.
Je resterai fidèle; énormément de choix à des prix et qualité imbattables! Merci!

Date of experience: December 26, 2024
NL
1 review
0 helpful votes
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Zeer tevreden.
February 26, 2025

Goede kwaliteit, de kledingmaten zijn goed (behalve broeken) en de afwerking van de kleding is perfect (alleen bedrukte blouses hebben vaak afwijkingen).

Wel betreur ik de omslachtige methode als je iets terug wilt sturen.

Date of experience: February 26, 2025
France
1 review
0 helpful votes
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INSATISFACTION
February 26, 2025

Le prix de vos articles est très cher, c'est particulièrement évident lorsque vous vendez des articles TOTALEMENT IDENTIQUES de vos concurrents des plateformes rivales telles que AliExpress ou Temu: vos prix sont beaucoup plus chers que votre concurrence et pour une mauvaise qualité!

Date of experience: February 2, 2027
LightInTheBox F. LightInTheBox Rep
over a year old

Cher client,

Je suis Megha, responsable du service client de Lightinthebox.

Je suis vraiment désolée pour la gêne occasionnée. Vous recevrez désormais une assistance personnalisée rapidement.

J'ai créé le ticket n° 103398239 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail associée à votre compte LITB. Veuillez l'examiner, nous attendrons votre réponse.

C'est avec plaisir que je vous aiderai!

Cordialement,

Megha
Service client Lightinthebox

Greece
1 review
0 helpful votes
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Quartz Watch
February 26, 2025

The watch was as described, I have no complaints. The method of delivery was just fine. Thank You

Date of experience: February 26, 2025
Germany
1 review
0 helpful votes
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Preis-Leistung Verhältnis sehr gut
February 26, 2025

Preis-Leistung Verhältnis sehr gut, schnelle Lieferung, qualitativ hochwertig, es passt perfekt, ich bin sehr zufrieden.

Date of experience: February 25, 2025
Croatia
1 review
0 helpful votes
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White Lshaped 3+3 and single 3
February 26, 2025

Perfect material, right dimensions as described in the dimensions details and colours as in pictures. Very satisfied, I would recomand

Date of experience: February 25, 2025
Spain
1 review
0 helpful votes
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Fijne winkel
February 26, 2025

Ik heb al vaak gekocht bij hen en ben er altijd tevreden over. Goed verpakt en vlug verstuurd

Date of experience: February 25, 2025