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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!
Satisfied, size and look Great. A little bit fiddly and not a great manual.
Clothes fit according to sizes indicated though I had 1 experience with a 'S' size that looked more like a 'L' but overall. Quality & description of items are accurate
C'était très bien, livraison rapide. Les robes etaient très belles et beau materiel.
Ma première expérience avec cette boutique, fût enchanté.Mais par la suite ça c'est gâté, la 2 ème livraison, un petit problème de grandeur, une chemise de même taille que les autres (2XL) et trop petite elle est jolie, je l'ai donnée. La 3 ème, fût une catastrophe. Deux chemises reçue une manche courte, taille 3XL, et devenue après lavage à 30° une taille Met la 2 ème à passé en L.4 èm, bien, la chemise, lavée à 30° toujours superbe. Malheureusement j'ai désinstallé. Leur site..
Cher client,
Je suis Megha, responsable du service client de Lightinthebox.
Nous vous présentons nos plus sincères excuses pour ce qui s'est passé. Nous vous remercions de votre fidélité et espérons sincèrement que vous vivrez une expérience d'achat exceptionnelle.
Afin de résoudre votre problème, veuillez nous communiquer l'adresse e-mail utilisée lors de votre achat et votre numéro de commande (le numéro de commande que vous avez communiqué est incorrect, veuillez vérifier à nouveau), afin que nous puissions trouver une solution dans les plus brefs délais.
Cordialement
Megha
Service client
Item arrived on time,well packaged and was as described
Sending (with tracking) to a china adress cost ~50€. This shop does not offer a cheaper variant for returning any parts. Since this is just written in the context of all of the AGB and law related documents, for me this is like FRAUD.
I'll never, really NEVER by again any part in this shop
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you shared is incorrect, please check again), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Ordered two shirts same brand, diferent colors and same size (L). Once I've got them and sizes labeled as L, but one smaller than the other. Too bad, and they don't reply.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you provided seems to be incorrect), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Beautiful things, but unfortunately often not from cotton, but synthetic
Buenas tardes, es de excelente calidad, estoy maravillada con la calidad de la elaboración, insisto es alta costura, quedé muy satisfecha, son muy profesionales, muchas gracias
I order 4 times with LightIn TheBox. The 2 first purchase was ok. But for the 2 latest, or I'm getting My parcels with 3 weeks of delay and the lastest one, I'm still waiting...I Send messages to customer services but I don't get any response...I let you choose to trust them or not...
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in your last purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
LightIn TheBox reported when the product departed the port in China, arrived in the port in Tokyo, and when it is in the process of delivering to my address. I could expect the approximate arriving time. Good job!
La robe est magnifique, la taille correspond parfaitement à mes mensurations. Un seul petit bémol, mesurant 1,62 m, elle est un peu longue même avec des talons de 13 cm.
Teljes mértékben elégedett vagyok, a termékek az igéretüknek megfelelően időben megérkeznek, a csomagolás nagyon klassz, méretek megfelelőek, a rendelés könnyen nyomon követhető! Köszönöm szépen gyors, pontos munkájukat, mindenkinek ajánlom Önöket!
A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.
Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö
The products were up to my expectations, and delivery according to schedule.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you shared is incorrect, please check again), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service