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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Quick delivery very good prices for quality goods. I've ordered 2 more of the sweat shirts.
I bought different typed of sweaters all of them are the rifgt sizes. But one is for summertime. The handbag looked nicer on the picture but it is o.k.
I first bought a two coats.one I can wear and one I cannot. Than I bought 2 dresses,one I wear the other not. Buying at Light in the Box is like gambling.
Received order when promised, 1 blouse fit small rest were good, I ordered 4 blouses. I will order from this shop in the future.
Everything was perfect and would shop with them again
I wish I'd would read the reviews before ordering from these no goods out of money more like fraud I will not be recommending them to anyone either
I recieved part of what I ordered in time to wear to wedding and the dress was perfect. It took longer than I had anticipated for packages to arrive but will know better next time. Hard to track my packages.
Material very trashy surely you will be cold wearing anything from here. Products come shipped to you very wrinkled! Horrible customer service when trying to return such trashy merchandise! Trash store
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102088830 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 2 shirts for myself and 2 for gifts as they looked great on the site. Beware, pictures can be misleading on quality and sizing. I received today and would send back if shipping wasn't so incredibly high! Am extremely disappointed that while I thought they would be decent quality, they are made out of very thin material that I believe will last till the first wash only! Would never buy from here again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102088932 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Quality is equal to money spent with no upside perks. I ordered a "true to size" sweater that was 2 sizes too small, caked in loose fabric fibers, dust, lint and now HAVING DIFFICULTY RETURNING IT.
It is a genuine Herculean effort to return a item - instead I was offered a discount to simply keep it!
NOT MY TYPE OF ONLINE RETAILER. The process requested I send photos of the product and moreover, PROOF OF PURCHASE!
MOREOVER, LightIn The Box is a perpetrated hoax to the reputation of online retailers!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102088992 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Order number ******* - TID *******. They supplied pajamas with dark grease marks on them and the top & the bottoms were very different shades of pink. On requesting a return & refund, they offered a 50% refund to accept the fault which I refused. Despite chasing them, they have then ghosted me. Can I be bothered with the hassle for circa £25? No, probably not.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102089032 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Unfortunately they sent me the wrong size. Stallt XL as ordered, I received L. The quality is very good but too small!
Bestelldatum: 2023-11-06
Bestellnummer: **************
Gesamtsumme der Bestellung: € 79.04
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102089103 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have dealt with many company's that are online and shipping your order to you. You will never wonder when your purchases have been shipped, where they are, and when you will receive them. The company sends you an updated status of your purchases and exactly when they will arrive. They are a fantastic site and have great items at terrific prices.
I purchased some cycling clothing and was not able to wear half the items I purchased. Shorts were to thin and did not fit correctly. They do not accept returns in the US. They will give you a partial refund or you just have to keep the items. I donated them to Salvation Army with the tags still on them!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102088117 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The shirts are for Christmas, the knee brace I did not like because it did not do anything to help.
Took too long. Love the merchandise, but the wait was long
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102089181 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been shopping on LightInTheBox site and am very happy with all my purchases so far, the sizing has been perfect and the products are all fantastic!
I shop online allot and have mixed emotions per site. However, lightinthebox has made my shopping experience so satisfying every time. The variety of products is great, the quality of the products are amazing. I will continue to shop here
I was satisfied with part of my order. I am planning to return some items. Size and quality did not meet my expectation.
Order was for wearing to a holiday party. The look is just what I wanted. However, the fit is larger than I expected so in that sense I am a little disappointed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102088822 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox