Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Ladi I D.
Unfollow Ladi I D.
Share Review
Report Review

LOVE THE STYLES AND QUALITY
November 28, 2023

I like that your site has a variety of items to select. Many styles are unique. This is a all shopping site for me.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Rene Y.
Unfollow Rene Y.
Share Review
Report Review

Better than expected
November 28, 2023

All items were received in good condition and in good delays for Chinese products. I really enjoyed the fake candles that really look like they are lit with a real flame, without the fear of fire. The remote control works perfectly. I bought 7 packages and intend to buy more for myself and for gifts.

Date of experience: November 28, 2023
France
1 review
0 helpful votes
Follow stephen douglas K.
Unfollow stephen douglas K.
Share Review
Report Review

Shoes and pylamas
November 28, 2023

I've used light in the box twice now for 3 pairs of shoes and a pair of pyjamas and all the items have arrived very well packed and although i live in france very prompt and tracked easily,so all in all 10/10

Date of experience: November 28, 2023
Norway
1 review
0 helpful votes
Follow Martin T.
Unfollow Martin T.
Share Review
Report Review

Klær
November 28, 2023

Veldig fornøyd med alle handler jeg har hatt her jeg vil helt sikkert handle mere her.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Nadeau Q.
Unfollow Nadeau Q.
Share Review
Report Review

Bottes d'hiver... bottillon
November 28, 2023

Je n'ai pas reçu la bonne sorte de botillon... je suis très déçu

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Review
November 28, 2023

I have bought a few items from the light in the box. So far my experience has been very good. Products are exactly what they are. Shipping is a bit timely and having to pay in us funds is a bit expensive and annoying. When the product is shipped directly to Canada? But i will be buying more stuff anyway.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Michel I.
Unfollow Michel I.
Share Review
Report Review

Great service
November 28, 2023

Very satisfied with the quality of the product and the fast delivery.

Date of experience: November 28, 2023
Louisiana
1 review
0 helpful votes
Follow Beverly U.
Unfollow Beverly U.
Share Review
Report Review

Good products at great prices
November 28, 2023

Even though the prices are low, the products are good. The dress is what it should be. The only issue is the sleeves. The way they are cut, you cannot lift your arms!

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Ken W.
Unfollow Ken W.
Share Review
Report Review

Slightly disappointed
November 28, 2023

My 2nd delivery took over a month. But I was happy with my purchases. I think that the sizing chart should be reviewed because not all the items were equal in sizes.

Date of experience: November 28, 2023
Denmark
1 review
0 helpful votes
Follow Susanne M.
Unfollow Susanne M.
Share Review
Report Review

Good products to cheap prices
November 28, 2023

I have bought a lot of things from this website and all ways been happy with what I bought

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Albert K.
Unfollow Albert K.
Share Review
Report Review

Very good 10/10
November 28, 2023

The company is very good,and very fast on delivering products.
I order and i will continue to order from them.
Thnx

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Andre J.
Unfollow Andre J.
Share Review
Report Review

Perfect thank you
November 28, 2023

Easy, good delivery, very good customer service
The description was just. Respect in the delivery date.

Date of experience: November 28, 2023
New Mexico
1 review
0 helpful votes
Follow Elizabeth E.
Unfollow Elizabeth E.
Share Review
Report Review

So I can't really rate this purchase yet. But all previous were a good experience.

Date of experience: November 28, 2023
Pennsylvania
1 review
0 helpful votes
Follow Kathleen R X.
Unfollow Kathleen R X.
Share Review
Report Review

Confusing
November 28, 2023

It's a little confusing when ordering, but love your products and no place to put my CORRECT email address.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Brenda E.
Unfollow Brenda E.
Share Review
Report Review

Golf Clothing
November 28, 2023
Updated review

I've purchased several items for golf and have been very pleased with the quality & fit of what I received. Price is reasonable, shipment does come from China but received my parcel within 10 days.

Date of experience: November 28, 2023

Golf Clothing for Women
October 24, 2023
Previous review

Very quick service, package was delivered in 10 days even though shipment came from China. Clothing fit as expected and seems to be good quality. Haven't actually worn the items yet, but happy with look and feel.

Date of experience: October 24, 2023
Arizona
1 review
0 helpful votes
Follow Betty S.
Unfollow Betty S.
Share Review
Report Review

Great clothes
November 28, 2023

Have gotten several very cute golf tops that fit perfectly! Love them! Had a bit of a size/fit problem with the sweatshirts but customer service has been great and have solved the problem promptly.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Pierre E.
Unfollow Pierre E.
Share Review
Report Review

Great product
November 28, 2023

Quality of the shirt is better than expected.
Delivered within the dates given.

Date of experience: November 28, 2023
New York
1 review
0 helpful votes
Follow Victoria M.
Unfollow Victoria M.
Share Review
Report Review

Hoodie
November 28, 2023

First time ordering from this company. Totally satisfied with the quality of the product and the speed in which it arrived.

Date of experience: November 28, 2023
Oklahoma
1 review
0 helpful votes
Follow Lonnie P.
Unfollow Lonnie P.
Share Review
Report Review

Bad customer service
November 28, 2023

Tried to return an item that was to small but instead of just letting me return the item wanted to give me a discount on another item. I just want a refund not another item.

Date of experience: November 27, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102088714 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
Follow Ines P.
Unfollow Ines P.
Share Review
Report Review

ATTENTION DUTY CHARGES!
November 28, 2023

While I must say that I have been mostly satisfied with the products and the handling of my order, I was quite annoyed by the amount of duties I had to pay to receive my order. I often order from an other site in China and all charges are included in the total payment. So no bad surprises! I thought I was getting a good deal but it ended up not being a deal at all. Fortunately, at least, the products were ok.

Date of experience: November 27, 2023